Housing Case Manager

JOB TITLE: Housing Case Manager

REPORTS TO: Transitional Housing Site Supervisor

SCHEDULE: Monday-Friday (11:00am-7:30pm)

LOCATION: Los Angeles, CA, Pico-Union, On-site

STATUS: Full-Time, 40 hrs/wk, Non-Exempt

DRIVER POSITION: Yes [If yes, see driving policy below]

SALARY RANGE: $24.00/hr

ABOUT US:

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability. Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs.


SPY is a unique social impact agency that values community collaboration, and a deep commitment to the wellbeing of youth. If you have the skills, passion, and collaborative spirit, join our growing team

ABOUT THE ROLE:

The Case Manager works out of the Pico-Union Transitional Housing Program serving transitional age youth (TAY) experiencing housing instability. The Case Manager is responsible for supporting youth housing stability and wellness. This includes processing referrals, managing the waitlist, coordinating move-ins and exits, completing intake and documentation, providing intensive case management, creating service plans, connecting youth to resources, assisting with budgeting, benefits, and employment, and ensuring health and safety through crisis intervention and risk assessment.

WHAT YOU'LL DO:

• Process incoming referrals and screen for eligibility and manage referrals waitlist
• Coordinate and assist with youth move-ins, and exit and sustainability planning.
• Complete intake and other program documentation requirements, ensuring that charts meet quality assurance standards
• Utilize culturally-relevant active listening and motivational interviewing skills with participants to identify possible supports in their network
• Ensure that youth receive a Next Step Tool assessment
• Work with youth on creating a housing and service plan and provide intensive case management services to support youth
• Meet with youth on a weekly basis to ensure they are progressing towards their plan goals
• Connect youth resources to address their basic, physical, economic and psychosocial needs and follow-up to ensure the participant successfully accesses and initially retains housing
• Provide housing navigation, as needed, to connect youth to housing resources
• Ensure health and safety of youth including crisis intervention, risk assessment and safety planning
• Ensure services are documented (e.g. face to face, phone and collateral contacts) in all relevant databases in a timely and thorough manner
• Work with participants on budgeting, connecting to benefits, employment and determining what level of assistance is necessary to be stably housed
• Participate in trainings, meetings, and technical assistance such as learning collaboratives
• Other duties as assigned to support the mission of the organization

Requirements

WHAT YOU'LL NEED:

• Bachelor's degree in social work, psychology, or any related field is preferred .
• 1-2 years of experience in case management, counseling, or related experience; or in place of a degree.
• 2+ years of experience providing direct services to high-risk transition age youth is preferred .
• Working knowledge of child and adolescent social, emotional, and cognitive development, trauma informed care, and harm reduction service models
• Work within legal and ethical guidelines
• Flexibility with schedule based on program needs
• Commitment and passion for the mission, vision, values and culture of SPY
• A self-starter who is prepared to drive innovative solutions
• Excellent communication and organizational skills
• An ability to work in a fast paced environment that requires effective collaboration
• A valid California driver's license, auto insurance, and the ability to transport youth
• Proficient in Microsoft Office and Google Drive
• Cultural humility

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Changes in the environment, such as the office or outdoors.
• Physical effort/lifting - up to 15-20 pounds at times.

SPECIAL CONDITIONS:

Mandated Reporting Requirements: All SPY employees are mandated reporters and are legally required to report any reasonable suspicion of child, elder, or dependent adult abuse or neglect.

COVID-19 Vaccination Requirements: Effective August 9, 2021, the State Health Officer has mandated that all workers, paid or unpaid, in homeless services organizations must provide proof of vaccination. If eligible for a booster shot, proof of booster is also required. Please submit proof of vaccination to View email address on click.appcast.io. To request a reasonable accommodation or exemption, please get in touch with HR at the same email address. It's important to note that these accommodations are not guaranteed.

Driver Positions:

Applicants are required to provide a copy of their driving record from the Department of Motor Vehicles, along with a copy of their valid driver's license and proof of insurance. Job offers are contingent upon a satisfactory driving record.

For driver positions, driving is an essential job function and cannot be reasonably accommodated, employment may be discontinued.


NOTE: All staff members will be considered introductory employees for the first three months of employment and will not be considered regular employees until the conclusion of this period. SPY reserves the right to extend an employee's introductory period. In no way does the expiration of this introductory period change the fact that all employees are at-will. Employees continue to have the right to terminate their employment/business relationship at any time, with or without cause or notice, and SPY has the same right. The organization, in its sole discretion, may change the job duties, responsibilities and assignments of any position, at any time.

BENEFITS & PERKS:

Safe Place for Youth offers a competitive benefit package including comprehensive health coverage, 403b with agency contribution, and ample paid time off. We also offer unique perks including professional development opportunities that are tailored to your individual career growth.


EEO STATEMENT:

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Safe Place for Youth does not discriminate on the basis of any protected status under federal, state, or local law.


Safe Place for Youth is an equal opportunity employer committed to a diverse and inclusive workforce. In addition, the organization will consider employment-qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.


Please include references in your application.