Deskside Support Lead — ITIL & SLA Champion

Leidos, Inc. is seeking an IT Support Lead to oversee a team delivering deskside services for a federal client. You will manage ticket lifecycles, mentor staff, and coordinate with cross-functional IT teams to sustain high customer service levels. The role requires ITIL-based incident management experience, ServiceNow proficiency, and strong leadership to improve SLA attainment and service delivery. On-site position at NRC Rockville, MD with potential on-call duties. #J-18808-Ljbffr Leidos Inc