Protective Agent

Job Description

Job Description

Applications Due By: July 22, 2026

Pay Range DOE: $19.29 / Hour

Work Schedule: Various shifts are available: 1st shift - 6:00 AM to 2:45 PM; 2nd shift - 2:45 PM – 11:00 PM; 3rd shift - 11:00 PM to 6:00 AM. (This is a temp-to-hire with the eligibility of full-time permanent placement.)

Work Location: Denver International Airport (DIA - Denver).

Benefits: This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

JOB SUMMARY:

The Unarmed Protective Agent (Security Officer) is responsible for maintaining the security and safety for our clients – their staff, employees, and vendors - and serve as a visible deterrent to illegal activities on client’s property.

ESSENTIAL FUNCTIONS:

• Provides a visible deterrence to crime, prohibited activities, or suspicious activities in public and non-public areas including the main building, outlying buildings, grounds, parking areas, stairways, etc.
• Responds quickly and effectively to emergency and non-emergency situations. Ability to work in more intensive environments that may include significant issues with trespassing, drug traffic, and other actions.
• Verbally intervenes during crisis. This includes the functional ability to quickly grasp various situations, develop rapport emotionally, and understand when people are or are not processing information, and be supportive or directive as needed.
• Physically intervenes during crises.
• Escorts persons and assists client personnel as needed.
• Is constantly alert and vigilant for activities which could result in injury to a person or damage to or loss of property.
• Writes accurate, clear, and legible reports.
• Maintains a positive working relationship with co-workers, client staff members, and other client vendors.
• Maintains a functional knowledge of a facility and where applicable of multiple facilities.
• Enforces and abides by all policies and guidelines of the client.
• Performs other duties at the direction of the Security leader and/or any other recognized leadership personnel.
• Other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High School diploma or equivalency is required.
• Prefer a college degree in Criminal Justice or Security discipline, or successful completion of Police Academy, or experience in one of the following areas:
  • Military Police
  • Correctional Officer
  • Law Enforcement
  • Customer Service

Experience:

• Prefer previous experience working with the public in a service setting.
• Guard Cards in the Denver area are preferred.
• Basic Officer, Advanced Officer, and Supervisor Certifications preferred or must be completed within 1 year of assignment.

Other:

• Must be able to obtain and maintain any applicable jurisdictional security license(s) or certifications and/or client/contract specific licenses or certifications.
• Ability to complete all training and pass all competency tasks in the allotted time to include, but not limited to, Team training, Basic Firearms and TASER training, and client new employee orientation and security procedures and policies.
• Military Veterans are encouraged to apply.
• Ability to work, interact and communicate effectively with diverse people including client, client employee, patients, visitors, physicians, the public or client vendors.
• Ability to comprehend and execute written or verbal instructions.
• Ability to read, write, speak, and comprehend English language proficiently.
• Ability to write routine reports and correspondence.
• Maintain regular attendance in accordance with attendance policy.
• Per compliance requirements the incumbent must be 21 years of age or older.
• Per compliance requirements the incumbent must have a valid driver’s license and ability to meet client driving guidelines, if applicable.
• Per compliance requirements the incumbent must successfully pass a psychological screening assessment conducted by a licensed psychologist.
• While performing this job, individual will walk, stand, sit, observe and drive for extended periods of time in various weather conditions; run, climb stairs, and carry fire extinguishers or other emergency equipment; help restrain or lift a person; occasionally lift and/or move up to 80 pounds; frequently required to use hands, handle or feel objects or controls, reach with hands and arms, and talk and hear; specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus; self-motivation and ability to work independent of immediate supervision. May be required to drive a vehicle.

BACKGROUND COMPLIANCE:

• In accordance with the CLIENT’S security and background requirements, the incumbent must pass a thorough background check per the CLIENT’s contract. This may include a criminal history search, CBI/FBI fingerprints, CBI name check, MVR/DMV search, psychological screening, sex offender search, SAM/OIG search, CAPS check, DORA check, drug and/or alcohol screening, DOT testing, or any additional requirement set forth by the CLLENT to ensure security compliance. For additional background requirements, please contact your Goodwill Staffing Representative for additional information.

Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, or for purpose of receiving company mileage reimbursement they must be at least:

• 21 years of age (not engaged in passenger transportation),
• 25 – 70 years of age for all passenger transportation services,
• 25 years of age for CDL.

Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.

Applicants/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. 

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: View phone number on ziprecruiter.com or .

We promote a Safe & Drug-free Workplace.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - CONTINUOUSLY

Moderate: 15-44 lbs - CONTINUOUSLY

Light: 14 lbs & under - CONTINUOUSLY

CARRYING:

Heavy: 45 lbs & over - CONTINUOUSLY

Moderate: 15-44 lbs - CONTINUOUSLY

Light: 14 lbs & under - CONTINUOUSLY

PUSHING/PULLING - CONTINUOUSLY

REACHING:

Above Shoulder - CONTINUOUSLY

At Shoulder - CONTINUOUSLY

Below Shoulder - CONTINUOUSLY

TWISTING - CONTINUOUSLY

BENDING - CONTINUOUSLY

KNEELING/CRAWLING - CONTINUOUSLY

SQUAT - CONTINUOUSLY

CLIMBING:

Use of legs only (stairs) - CONTINUOUSLY

Use of arms & legs (ladders) - CONTINUOUSLY

HEARING - CONTINUOUSLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - CONTINUOUSLY

Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

Simple grasping - CONTINUOUSLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - CONTINUOUSLY

WALKING - CONTINUOUSLY

STANDING - CONTINUOUSLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe –