Family Services Case Manager

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant .

LSF is looking for a talented Child Welfare Case Manager who wants to make an impact in the lives of others. 

Case Managers can expect to serve clients in Santa Rosa, Okaloosa and Walton counties.   

Purpose & Impact:

The purpose of the Child Welfare Case Manager is to serve as the coordinator of all services and interventions for children and their families entering the dependency system as a result of concerns related to abuse, neglect, and or abandonment.

Essential Functions:

• Accept all cases assigned by unit supervisor and meet with children in their primary residence within two working days of case transfer staffing and with identified parents in sufficient time to complete a Family Functioning Family Assessment within 15 working days of case transfer staffing.
• Participate in Family Team Conferencing and negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child.
• Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced.
• Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the electronic case file in chronological order, by subject, in accordance with the standardized case file format guidelines.
• Submit service requests to the lead agency and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN.
• Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary.
• Arrange for, attend, and participate in individual case staffings as necessary. Complete all required staffing and application packets.
• Conduct initial and/or ongoing child safety and family functioning assessments as required. Prepare initial and on-going safety plans as necessary.
• Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk.
• Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members.
• Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective care-givers as needed. Plan and facilitate parental and sibling visits as needed and appropriate.
• Transport children as needed to visitations, appointments, school, etc..
• Provide direct supervision and transportation of children awaiting placement.
• Ensure that all Independent Living functions are completed as required
• Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor.
• Function as agency on-call Case Manager as scheduled.
• Organize, prioritize and complete all work assignments by the established deadlines.

All duties are performed in accordance with the following standards:

• Courtesy: Treat customers, the public and staff with courtesy, respect and dignity and presents a positive public image.
• Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work.
• Team Work: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization.
• Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area.
• Training: Attend and successfully complete all mandated training courses to obtain and maintain child welfare certification requirements and LSF training requirements.
• Confidentiality: Adhere to all confidentiality rules.
• On-Call: Perform on-call responsibilities as assigned. Carry an active cell-phone at all times during regularly scheduled work hours and during on call hours. Immediately respond to all calls.

Other Functions:

Perform other related duties and special assignments as required.

Physical Requirements:

• Ability to remain in a stationary position (sitting or standing) for extended periods of time.
• Ability to operate a computer and other standard office equipment (telephone, printer, copier, scanner).
• Ability to communicate clearly and effectively in person, over the phone, and in writing.
• Frequent movement inside the office and to off-site locations, including client homes, community centers, and partner agencies.
• Ability to lift and transport items such as client files, donations, or supplies, up to 25 pounds.
• Ability to travel independently within the service area using personal transportation, including walking short distances and climbing stairs as needed.
• Visual and auditory ability to observe and respond to client needs, read printed materials, and interact with digital platforms.
• Occasional exposure to varied environmental conditions during outreach, home visits, or community events.
• Must have a high level of energy, be adaptable to irregular hours, be flexible to rotate on-call as needed, be able to travel as needed.
• Valid driver’s license and appropriate auto liability insurance ($10,000/$20,000) required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education:

Must possess a Bachelor’s degree in a Human Services field. Degree in Social Work preferred.

Experience:

Must have a minimum of one year of relevant experience working with children.

Must obtain child welfare certification within one year of hire date.

Skills:

• Excellent written and verbal communication skills.
• Familiarity with and ability to use Microsoft Office programs Word and Excel.
• Ability to type 45 words per minute.
• Ability to drive both locally and throughout the state in connection with the duties of this position.
• To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children.

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

• Reports directly to and follows directives of Case Management Supervisor.
• Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, GALs, CBC staff, Child Welfare Legal staff and with agency support staff.
• Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary.
• Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need.  Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including :

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.