Patient Care Coordinator

Overview

As a Patient Care Coordinator youll be one of the first people our patients meet and an important part of their experience with us. Youll help patients feel welcomed informed and supported throughout their dental journeyfrom scheduling their appointment to understanding their treatment and payment options.

Youll bring our G3 approachGreeting Guiding and Gratitudeto life by creating meaningful connections with patients and making every visit feel personal positive and easy.

• Greeting: Create a warm welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit including check-in/check-out appointment scheduling insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones respond to patient questions and communicate clearly with patients doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

• 1 year of experience in a dental healthcare medical hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced team-oriented environment.
• A positive professional and patient-first approach.

Why Youll Love This Role

This isnt just a front-office position. Youll play an important role in helping patients feel comfortable understand their care and take the next step toward a healthier smile.

Youll have the opportunity to build relationships with patients work alongside a supportive dental team and develop valuable skills in healthcare customer experience and dental practice operations.

• Previous experience in a dental or medical office setting

Benefits are determined by employment status/hours worked and include paid time off (PTO) health dental vision health savings account telemedicine flexible spending accounts life insurance disability insurance employee discount programs pet insurance and a 401k plan.

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients providers employees and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race color creed gender (including gender identity and gender expression) religion marital status registered domestic partner status age national origin ancestry physical or mental disability sex (including pregnancy childbirth breastfeeding or related medical condition) protected hair style and texture (The CROWN Act) genetic information sexual orientation military and veteran status or any other consideration made unlawful by federal state or local laws. If you would like to request an accommodation due to a disability please contact us at

• Greeting: Create a warm welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit including check-in/check-out appointment scheduling insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones respond to patient questions and communicate clearly with patients doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

• 1 year of experience in a dental healthcare medical hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced team-oriented environment.
• A positive professional and patient-first approach.

Why Youll Love This Role

This isnt just a front-office position. Youll play an important role in helping patients feel comfortable understand their care and take the next step toward a healthier smile.

Youll have the opportunity to build relationships with patients work alongside a supportive dental team and develop valuable skills in healthcare customer experience and dental practice operations.

Required Experience:

IC