Warranty Operations Specialist

Job Description

Job Description

Please only apply if you can work onsite in Germantown, TN

Overview
Were hiring two Coordinators to support order management and project coordination for technical, made-to-order equipment projects. This role is a great fit for someone who is organized, detail-oriented, and comfortable working with technical documentation, schedules, and cross-functional stakeholders. Youll help keep projects moving from order intake through release and fulfillment, ensuring timelines, documentation, and internal/external communication stay on track.

Responsibilities

• Review incoming orders, order forms, and related documentation for completeness and accuracy

• Coordinate project workflow from order intake through release, removing roadblocks that could impact schedules

• Create, maintain, and communicate production or project schedules aligned to customer and operational requirements

• Prepare and manage submittal documentation using technical inputs such as drawings, surveys, and specifications

• Collaborate with project managers, sales, operations, and manufacturing teams to ensure procedures are followed and deadlines are met

• Support change management by identifying issues, initiating resolution, and tracking updates through completion

• Maintain organized project records, forms, and files; distribute documentation to the appropriate teams

• Enter and maintain accurate job/project information in internal systems

• Respond to internal and external customer requests within defined service expectations

• Ensure projects are processed in alignment with established service levels to support on-time delivery

Required Skills

• Strong customer service skills with the ability to handle questions and concerns professionally

• Clear verbal and written communication, especially when discussing technical details

• Strong critical thinking and problem-solving ability; able to connect the dots across processes and documentation

• High attention to detail with consistent process adherence

• Ability to manage multiple priorities and stay organized in a deadline-driven environment

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook; familiarity with Access is a plus)

• Comfort working with basic math concepts (fractions, percentages, decimals)

Preferred Qualifications

• Experience in project coordination within construction, architectural, manufacturing, or other technical environments

• Ability to read and interpret technical documentation such as architectural drawings, layout drawings, or equipment submittals

• Familiarity working with order management, production scheduling, or supplier release processes

• Experience supporting warranty-related coordination or handling escalations involving technical products (helpful, not required)

How to Apply
If this sounds like a fit, submit your resume for confidential consideration. Qualified candidates will be contacted to discuss the role, work environment expectations, and next steps.