Beer Wine Liquor Customer Service Team Lead

As a family company, we serve people and communities. When you work at a Market Format location, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

Market Format Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave

• Paid education assistance

• Team member discount

• Development programs for advancement and career growth

Please review the job profile below and apply today!

Responsible for leading teams across multiple departments, empowering them to make the difference. Set a great example for those in your span of care, by simply creating an exceptional customer experience. Open Availability is needed and required.

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What You'll be Doing:

• Manage ordering, receiving, stocking, pricing and product displays.
• Source local products to create a farmer’s market feel.
• Plan, write and communicate store schedules.
• Establish clear standards for daily and hourly market conditions.
• Drive key metrics for department including sales, margin, inventory, net profit, customer satisfaction and safety.
• Foster and drive open communication with team to ensure exchange of information to improve customer shopping experience and store financial performance.
• Develop store to be part of the community with products, events, community relationships through team member empowerment.
• Work flexibly to assume responsibilities for team members or assistant store managers when needed.
• Ensure freshness of product by closely monitoring execution to rotation and dating policy.
• Stay on top of competitive trends; investigate and analyze strengths/weaknesses of competition.

• What You Bring With You (Qualifications):

• Passion for customer service.
• 2 - 3 years of retail experience preferred.
• Ability to demonstrate creative thinking.
• Ability to quickly build rapport and gain customer confidence to create repeat business.
• Ability to lift, carry, push, pull, bend, and twist while handling product.
• Experience writing and executing plans.
• Has proven track record of developing teams to achieve service, presentation, sales, and margin expectations.
• Experience in inventory control management, cycle, and period inventories.