Offer Quality Engineer

Compensation and Benefits For this U.S. based position, the expected compensation range is $86,400 - $129,600 per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro‑rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits. Role Overview Schneider Electric’s IT Business Unit is passionate about helping our customers meet their IT needs. In this position, the Offer Quality Engineer is responsible for identifying and eliminating quality risks that can impact customer satisfaction and quality. The Offer Quality Engineer must collaborate with their SE colleagues to understand, mitigate and eliminate these risks wherever they occur in the product lifecycle, thereby assuring “end-to-end” product quality. The Offer Quality Engineer plays a crucial role in maximizing the customer experience by supporting quick and effective responses to field quality issues when they arise to assure minimal disruption to our valued customer base. This position requires an engineer with strong systems knowledge, solid communication skills, and ability to work effectively in a highly matrixed organization comprised of technical professionals. Requirements Assure correct quality KPI’s (key process indicators) and targets are developed for the Cooling product lines, that they are comprehended by all SE personnel working on these products, and that solid functional plans are in place to meet the KPI targets. Analyze monthly field failure information and collaborate with engineering, vendors, supply chain and manufacturing, and field services to identify areas for improvement in the design, manufacture, delivery, and installation of Cooling offers. Initiate, assign, and manage PRBs (problem investigations) to understand the root cause of field quality problems, and monitor their progress through the 8D problem solving process. Give highest priority to safety related problems, and manage them through the Offer Safety Alert Committee process. Perform Technical Expert (TEX) analysis and create written reports upon customer request. Create Field Service Bulletins to inform service and support teams of issue resolutions. Support Customer Care, Sales, and Zone Quality teams to quickly address customer issues, and act as point of escalation for CCC L4 (Cooling Global Service Team) into the Cooling Line of Business for customer issue resolution. Engagement directly with the end customer may be required as necessary. Provide best practices and knowledge sharing throughout Schneider Electric quality network. Qualifications Bachelor's degree in Engineering discipline is required. Knowledge of mechanical, electrical, and control system is a plus. Experience in handling multiple problems and working on cross‑functional project teams. Experience with quality engineering tools and practices is preferred: process mapping, 8D process, statistical analysis and statistical software (e.g., Minitab) experience, etc. Lean/Six Sigma and ASQ certification a strong plus. Must be self‑motivated, have good interpersonal skills, capable of analyzing and solving complex problems through innovative thought and experience. Willingness to travel up to 10% to domestic and international locations. Position to be located in Saint Louis (US). Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct. #J-18808-Ljbffr Schneider Electric