Program Support Assistant

Program Support Assistant

Major duties include but are not limited to:

• Responsible to support the functions of community contract programs by assisting in inquiries and relating information to appropriate community partners, staff, either within GEC or other clinical centers/services.
• Assists as needed the needs of Veterans and community partners while supporting the medical center and GECCC administrative support service missions.
• Provides Veterans and community partners with consistent information according to established policies and procedures.
• Serves as the primary contact for community partners, VA staff and regulatory agencies.
• Addresses conflict and difficulty with Veterans, community partners and VA staff constructively and appropriately.
• Have general knowledge of accounting concepts and auditing procedures to ensure proper charges for the services provided by the programs.
• Performs a variety of specialized clerical duties within Home and Community Based Service programs within GEC service.
• Knowledge of English grammar and usage, spelling, punctuation, abbreviations, and correspondence formats outlined by the VAMHCS, VISN and community partners.
• Demonstrate knowledge and skills appropriately and continuously relate to internal and external customers.

Work Schedule: Monday - Friday 8:00 am-4:30 pm

Telework: Ad-hoc

Virtual: This is not a virtual position.

Position Description/PD#: PD21046-O

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized