Operations Manager

Operations Manager

Turf Masters Lawn Care, a Turf Masters Brands company, is now hiring an Operations Manager in the Nashville, TN area. Turf Masters was founded in 2002 and currently has 10 locations throughout the Southeast. Servicing over 50,000 customers makes us one of the top competitors in the industry. We separate ourselves from our competition by providing a safe and rewarding work environment for our employees, rapid advancement opportunities, and superior customer service. We promote a healthy work life balance.

Our Operations Manager is responsible for overseeing the day-to-day operations of the lawn care and chemical services branch ensuring that all services are delivered efficiently, effectively, and in compliance with safety and quality standards.

Education:

• High school diploma or GED
• A college degree in business, operations management, horticulture, or a related field is preferred.

Experience:

• Minimum of 5 years of experience in operations, service management, or a related field, preferably in lawn care, landscaping, or chemical services.
• At least 2 years of supervisory or management experience.
• Proven track record in managing operations, optimizing workflows, and improving service delivery.
• Obtaining and maintaining applicator license(s) by applicable state(s) is required.

Skills:

• Strong leadership, team building, and staff development skills.
• Excellent organizational, time-management, and problem-solving abilities.
• Knowledge of operational best practices and continuous improvement strategies.
• Proficiency in Microsoft Office Suite, scheduling software, CRM systems, and inventory management tools.
• Basic knowledge of accounting and P&L terms.
• Strong financial acumen, including budget management and cost control.
• Knowledge of safety and compliance regulations in the lawn care and chemical services industry.

General Responsibilities:

• Oversee and coordinate daily field operations, ensuring all services are completed on time, within budget, and to the highest standards of quality.
• Lead, manage, and motivate a team of field technicians, supervisors, and support staff to ensure they meet performance and quality goals.
• Manage the scheduling of services, ensuring optimal route planning and resource utilization to maximize efficiency and minimize operational costs.
• Oversee inventory levels of chemicals, tools, and equipment.
• Monitor service delivery to ensure that customer expectations are met, resolve service issues promptly, and ensure high levels of customer satisfaction.
• Continuously evaluate and improve operational processes to increase efficiency, reduce costs, and enhance the overall customer experience.
• Report performance results to senior management and implement corrective actions as necessary.
• Assist in the development and management of branch budgets, focusing on cost control and maximizing profitability.
• Ensure that the company adheres to all local, state, and federal regulations regarding pesticide use, chemical application, and worker safety. Manage audits and inspections to maintain compliance.

We are committed to diversity, equity, and inclusion in the workplace and provide consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state, or local law.