Service Parts Associate

Service Parts Associate

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under limited supervision. We are looking for a talented Service Parts Associate to join our team in Sparks, NV. 100% Onsite

Will make an impact in the following ways:

• Assist customers, technicians, and internal teams in sourcing and securing needed parts and supplies
• Handle parts counter duties including calls, walk-in customers, and order processing
• Process transactions including cash, credit, and invoicing with accuracy
• Maintain strong relationships with internal and external customers by addressing needs in a timely manner
• Source and identify parts using systems, catalogs, and collaboration with technicians
• Support shipping, receiving, inventory management, and general warehouse activities
• Maintain a clean, organized parts counter and warehouse environment
• Assist in mentoring and supporting less experienced team members
• Identify opportunities to upsell parts and related services
• Participate in continuous improvement initiatives within the parts department
• Ensure compliance with health, safety, and environmental standards

In order to be successful in this role you will need the following:

• Experience in parts, warehouse, automotive, or customer service environment (preferred)
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment with attention to detail
• Proficiency with computer systems and ability to learn new tools (ERP, parts catalogs, etc.)
• Experience with order processing, inventory, or parts sourcing is an asset
• Ability to coordinate with internal teams and external customers effectively
• Flexibility to support both counter sales and shipping/receiving activities

Flexible to cover over the counter sales and shipping and receiving

Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. Proficiency in Microsoft applications, generating reports, and advanced level computer skills. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires significant work experience or specialized skills obtained through education, training, or on-the-job experience.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.