IT Manager

IT ManagerThe IT Manager is responsible for ensuring that technology is never the reason O'Keefe Media Group fails to execute its mission. This role owns the reliability, security, and continuous improvement of the organization's technology infrastructure, communications systems, audiovisual equipment, and end-user support.Success is measured by system reliability, operational readiness, cybersecurity, and the elimination of technical obstacles that interrupt journalism, production, or business operations.Primary OutcomesDeliver a Reliable Technology EnvironmentEnsure employees can perform their work without interruption by maintaining highly reliable networks, internet connectivity, workstations, servers, and business systems.Success looks like:Zero downtime during business operationsStable internet connectivity throughout the facilityRapid resolution of technical issuesZero production delays caused by technology failuresPerform quarterly network performance auditsBuild a Secure Technology EnvironmentProtect company personnel, communications, intellectual property, investigative material, and digital infrastructure through proactive cybersecurity practices.Success looks like:No preventable cybersecurity incidentsRemediate critical vulnerabilities within 48 hoursDeliver a multi-factor authentication policy and maintain 100% complianceStrong access controls and user permissionsQuarterly security reviews, staff training, and risk mitigationOptimize Company CommunicationsImplement and maintain communication platforms that improve collaboration while reducing friction across departments.This includes platforms such as:Microsoft 365Google WorkspaceVOIP systemsInternal messagingConference room technologySuccess looks like:Deliver and maintain 99.9% uptime for communication servicesComplete employee adoptionZero preventable communication failuresStandardized collaboration toolsSuccessfully implement new communication improvements as approved by leadershipMaintain Mission-Ready Production TechnologyEnsure all conference rooms, podcast studios, livestream equipment, editing suites, and audiovisual systems remain fully operational and immediately available for production.Success looks like:Complete preventative maintenance on all A/V systems quarterlyResolve production-critical equipment failures within one hourZero production cancellations or reschedules due to preventable IT failuresAll field equipment inspected before field operation.Improve Technology InfrastructureContinuously evaluate, modernize, and simplify the organization's technology stack to increase efficiency while reducing costs and technical debt.Success looks like:Improved employee productivityReduced recurring technical issuesLower long-term support costsTechnology scales with organizational growthDeliver Exceptional Internal IT SupportProvide responsive, professional support that allows employees to stay focused on journalism rather than technology problems.Success looks like:Respond to critical support requests within 15 minutesHigh employee satisfactionReduce repeat support requests to zero within 6 monthsStandardize Technology InfrastructureCreate a scalable, secure, and standardized technology environment.Success looks like:Maintain an accurate inventory of 100% of company technology assetsStandardize workstation deployments for all employeesEnsure new employees are fully provisioned before their first dayComplete annual lifecycle replacement recommendations for aging equipmentQualificationsExperience: 5+ years of progressive IT experience, including network administration, systems management, cybersecurity, and end-user support. Previous IT leadership or management experience preferred.Technical Expertise: Strong knowledge of Microsoft 365, macOS, networking (firewalls, switches, Wi-Fi, VPNs), cloud services, VoIP, device management, backup and disaster recovery, and cybersecurity best practices.A/V & Production Support: Experience supporting podcast studios, live streaming, conference room technology, video conferencing, and professional audio/video equipment. Ability to troubleshoot production-critical issues quickly.Security: Demonstrated experience implementing cybersecurity controls, endpoint protection, access management, multi-factor authentication, and disaster recovery planning.Education & Certifications: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Relevant certifications are a plus.Core Competencies: Strong problem-solving, communication, and organizational skills with the ability to prioritize competing demands, lead technology improvements, and deliver reliable, secure systems that enable mission success.