Bilingual Service Manager (English & Spanish)
Vermeer Southeast Sales and Service, Inc.
About Vermeer Southeast Vermeer Southeast Sales & Service, Inc, founded in 1967 is a heavy equipment sales and services dealer with locations in Florida, Georgia, and Alabama. Vermeer Southeast is a 100% employee owned company. About the role Vermeer Southeast is seeking a highly experienced Service Manager to lead, organize, and oversee all operations of the service department. This leadership role is ideal for a seasoned service professional with prior industry experience and demonstrated success managing service operations . The Service Manager will lead a high-performing team focused on delivering an exceptional customer experience while maximizing the effective sale and utilization of all available service hours. What you'll do People Leadership & Development
- Lead, mentor, and develop a professional service team to achieve operational and customer service excellence.
- Recruit, hire, and retain high-performing service personnel.
- Plan and manage staffing levels to ensure consistent coverage for critical roles.
- Coach, evaluate, and develop employees through structured performance management.
- Leverage available training programs to elevate technical and leadership capabilities.
- Foster a collaborative, inclusive, and accountable team culture.
- Ensure delivery of professional, timely, and high-quality customer service.
- Build and maintain strong, long-term customer relationships.
- Resolve complex customer concerns by recommending effective and value-driven service solutions.
- Prepare and deliver accurate service quotes in a timely manner.
- Assist with loading and unloading equipment as operationally required.
- Lead service-related sales initiatives and customer outreach efforts.
- Drive growth in service revenue through effective utilization of available service hours.
- Expand the service customer base while improving customer retention.
- Collaborate with sales and operations to identify growth opportunities.
- Analyze shop capacity, technician productivity, and customer demand to optimize performance.
- Schedule and coordinate service work to meet operational and customer deadlines.
- Maintain current knowledge of service bulletins, equipment updates, and industry best practices.
- Oversee warranty claims and ensure proper dealership reimbursement.
- Prepare and review weekly and monthly service performance reports.
- Manage shop supplies, tools, and equipment while maintaining a clean, safe, and secure facility.
- Enforce all safety standards, policies, and documentation requirements.
- High school diploma or GED required; college degree preferred .
- Previous Service Manager experience required , with Industry experience strongly preferred .
- Demonstrated experience in service operations and labor selling at the management level .
- Minimum of 4 years of leadership experience , with proven communication and people-management skills (additional experience preferred).
- Strong organizational, time-management, and multi-tasking abilities with exceptional attention to detail.
- Ability to effectively communicate and follow verbal and written instructions.
- Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned
- Paid Training
- Corporate Chaplains Program
- Health insurance
- Dental and Vision plan
- Flexible Spending Accounts (FSA)
- Company Paid Telehealth Program - MediOrbis
- 401K Retirement Plan
- Paid Holidays & Vacation
- Others
Vacancy posted 14 hours ago
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