Help Desk Consultant (Hybrid)

Job Description

Job Description

Do you enjoy solving technical problems and helping people when they need it most? We’re looking for a Helpdesk Support Technician who excels in a fast‐paced, client‐focused environment and takes pride in delivering an outstanding support experience.

 

What You’ll Do:

• Triage, prioritize, and resolve support tickets with precision.
• Perform Tier 1 & 2 troubleshooting across diverse environments.
• Respond to a wide range of help desk requests—no two days are the same.
• Deliver proactive and reactive support that keeps clients running smoothly.
• Document client environments and internal processes clearly.
• Track your time accurately in real-time.
• Provide on-site support when needed.
• Participate in an on-call rotation (including occasional after-hours/weekend work).

 

What You Bring:

• 3+ years of hands-on IT support experience.
• CompTIA certifications or a bachelor’s degree in a related field.
• Solid understanding of business-class infrastructure.
• Expertise in Microsoft 365 troubleshooting.
• Excellent communication and interpersonal skills.
• Self-starter attitude with a collaborative mindset.
• Strong desktop and application troubleshooting skills.
• Detail-oriented with great follow-through.
• Reliable transportation for client visits.

 

What You’ll Get

• Competitive compensation aligned with experience, skills, and performance
• Access to premium training platforms
• Certification incentives
• Hybrid work flexibility
• Gym membership
• 401(k) plan
• Comprehensive medical, dental, life, and long-term disability insurance
• Generous PTO (vacation, personal, sick, holidays)

 

If you’re ready to grow your IT career and make a real difference for clients, we’d love to hear from you.

Company Description

For over 40 years, Advanced has been a trusted IT partner to businesses across Connecticut, New York, and New Jersey. We specialize in network integration, cybersecurity, and managed services, delivering reliable solutions that drive long-term value.

At ACT, we’re more than just tech experts. We’re a collaborative team committed to excellence and client-first service. Our culture is built on trust, innovation, and a shared passion for solving complex challenges. If you're looking to grow your career in a company that values technical skill, integrity, and teamwork, we’d love to meet you.

Company Description

For over 40 years, Advanced has been a trusted IT partner to businesses across Connecticut, New York, and New Jersey. We specialize in network integration, cybersecurity, and managed services, delivering reliable solutions that drive long-term value.\n\nAt ACT, we’re more than just tech experts. We’re a collaborative team committed to excellence and client-first service. Our culture is built on trust, innovation, and a shared passion for solving complex challenges. If you're looking to grow your career in a company that values technical skill, integrity, and teamwork, we’d love to meet you.