Guest Service Manager

The Guest Service Manager oversees the safe and efficient operation of the front desk, maximizes profitability, and ensures high levels of guest satisfaction are achieved. This position provides training, support, and resources to the front desk staff. Pay range: $60,000 to $65,000 per year. Benefits Health Coverage That Works for You : We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way. Secure Your Future : With our 401K plan and discretionary yearly match, you can build the financial future you deserve. Peace of Mind : We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance. Time for You : Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered! Additional Support : From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we’re here to help you thrive personally and professionally. Perks : Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations. Core Skills Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation) Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy People Skills – ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices Judgment & Discretion – appropriately handle confidential and sensitive information Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues) Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks Computer skills / Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely Technical Skills Ability to troubleshoot basic computer/printer/photocopier/fax/phone technical problems Experience / Education 2 plus years’ of guest services experience required (preferably in a hotel environment); management or previous supervisory experience preferred; associate’s degree and/or equivalent work experience. Bilingual in Spanish is a plus. Olympia Hospitality is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law. #J-18808-Ljbffr