Inbound Loan Officer (Financial Service Rep)

: Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at View phone number on us.fitly.work option 1 or email View email address on us.fitly.work and every reasonable effort will be made to accommodate your needs in a timely manner. Job Summary Delivers extraordinary loan member experiences through the Service Center via online, mobile and phone channels. Receives inbound phone calls and follows up with members on submitted online/mobile loan applications in a timely matter while adhering to established service standards. Completes loans from start to finish, gathers, analyzes, verifies, and processes all necessary information provided by Mountain America members. Assesses, Advises and Assists member to recognize and meet additional member needs by providing quality service through loan servicing transactions and cross-selling products and services to help our members achieve their financial dreams. LOCATION: Remote in MACU Footprint Please Note: We are only able to move forward with candidates who reside in the following states:

• Utah
• Nevada
• Idaho
• Montana
• Arizona
• New Mexico

SCHEDULE: Mon, Wed-Fri 11:30-8 & Sat 8-4:30 (Sun, Tues off) Mon-Tues, Thur-Fri 11:30-8 & Sat 8-4:30 (Sun, Wed off) IMPORTANT INFORMATION:

• 2 Years of Lending Experience Required
• Minimum Qualifications must be met to be considered please review accordingly

We are committed to taking care of all our employees

• Competitive Pay starting at $19hr, higher starting wage based on experience
• Spanish Speaking Bilingual Positions Available! $1.00hr Differential for Language Skill
• Competitive Incentive program
• Position is 100% remote (working from home)
• Consistent performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development

To be effective, an individual must be able to perform each job duty with the ability to show intermediate proficiency in knowledge and performance in the following areas with limited degree of supervision. Member Focus

• Provides exceptional member service via inbound calls and online/mobile channels for credit union membership by assessing member needs, advising to improve their financial situation. Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member's needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
• Consistent focus on increasing member satisfaction, building the membership base and account retention.
• Expected to meet sales and service goals.
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.

Loan Servicing

• Interviews members and originates loans by accepting, reviewing, and approving loan applications via the phone and online/loan channel.
• Interviews loan applicants, reviewing credit report and cross-sells loans.
• Evaluates and verifies loan applications and credit criteria. Computes debt ratios. Verifies employment and income. Determines value of collateral. Recommends loan decisions and cross sells to meet member needs. Conducts processing and closing documents for personal, RV, auto, business loans, and HELOC loans. Effectively hands off to underwriting department within limits of authority and notifies applicant of loan decisions.
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to their position.
• Works in conjunction with other business partners (Home Equity, Mortgage, Underwriting, Consumer Lending and Loan Servicing) to ensure we adhere to all established Federal regulatory guidelines.

Other Responsibilities

• Performs necessary verification process
• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to online/chat/email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience Ability to show intermediate proficiency in the following areas with limited degree of supervision:

• At least three years of retail banking or related experience and two years of lending or professional sales experience.
• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
• Ability to work efficiently and effectively within multiple channels of inquiries.
• Ability to effectively communicate with member via phone to assess, advise and assist in loan application.
• Ability to manage large amount of loan applications.
• Ability to multi-task and maintain composure while handling all member activities and requests.
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
• Ability to perform mathematical calculations.
• Thorough knowledge of credit union policies, procedures, and regulations.
• Ability to communicate effectively using written and verbal communication.

Education High school diploma or equivalent, 2 year college preferred Licenses, Certificates, Registrations, Trainings Training to be completed generally during the first 90 days:

• Annual Loan Certification
• Product Knowledge Training
• New Account Training
• IRA Training
• Loan Training
• Loan Follow-up Training
• NMLS Certification
• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

Computer/Office Equipment Skills

• Intermediate computer operating skills
• Intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Type a minimum of 35 words per minute preferred
• Symitar experience preferred

Managerial Responsibility No supervisory/managerial responsibilities PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally Environmental There are no unusually environmental factors Noise Environment Moderate noise (business office with computers and printers, light traffic) Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.