Desktop Engineer

Join Our Team at Skin and Cancer Institute!

Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team!

Why Join Us?

At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.

Summary of Position

This role is responsible for driving consistency, accountability, and service excellence across a high-volume helpdesk environment while leading and developing a team of support professionals. This position is ideal for a hands-on IT leader who thrives in fast-paced environments, values strong process design, and understands how to balance technical execution with people leadership.

• Work Location: 5550 Painted Mirage Rd Suite #200, Las Vegas NV 89149
• Work Category: Full-time, Permanent, Onsite
• Work Schedule: Monday - Friday, 8AM - 5PM PST (some extended hours as needed)

WHAT YOU'LL DO:

• Travel 50% In NV & AZ
• Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware.
• Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
• Maintains file and other data integrity for traditional and cloud-based systems
• Strong understanding of MS Office 365 applications
• Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
• Play critical role in executing core procedures to support on-boarding/off boarding & provisioning of services from computer set-up to Identity
• Management set-up & administration
• Participate in deploying and maintaining computer & device management/software push solutions
• Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
• Technical Support: Provide prompt and efficient technical assistance to end users via various communication channels (phone, email, chat) regarding hardware, software, and network-related problems, as well as mobile technology devices.
• Troubleshooting: Identify and diagnose technical issues, determining the root cause of problems and implementing appropriate solutions. This may involve remote troubleshooting or on-site visits.
• Help Desk Management: Track support tickets and ensure accurate and detailed documentation of issues and resolutions by IT Consultants. System Maintenance: Working with IT Consultants, perform routine maintenance tasks, such as software updates, system backups, and security patches to ensure optimal performance and security of computer systems.
• User Training and Guidance: Conduct training sessions and provide user guidance on basic computer operations, software applications, and IT security best practices to enhance end-user knowledge and productivity.
• Hardware and Software Deployment: Assist with the installation, configuration, and deployment of computer hardware, software, and peripherals for new employees or system upgrades.
• Network Support: Support network connectivity issues, including troubleshooting network equipment (routers, switches) and assisting with network configuration and administration.
• Documentation and Knowledge Base: Create and maintain technical documentation, FAQs, and knowledge base articles to facilitate self-service troubleshooting for end-users and enhance the efficiency of the support process.
• IT Asset Management: Track and manage IT assets, including inventory management, software licensing, and equipment maintenance.
• Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
• Perform procedures to support Compliance requirements (SOX, ISO, and other)
• Create documentation of internal procedures and Client-facing Help Guides
• Participate in process definition to support changes in maturity as Skin and Cancer grows
• Provide support for office-based and remote personnel

WHAT WE'RE LOOKING FOR:

Required Skills / Abilities

• 5+ years of related IT work experience
• Computer support related certifications or technical degree
• Experience with support, set-up, and administration of typical end-user hardware, software, and services
• Experience with desktop imaging or device management solutions
• Strong interpersonal skills and ability to work in a fast-paced environment
• Strong attention to detail
• Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment 

What We Offer:

• Competitive salary and benefits
• Health, dental, vision, and ancillary insurance options
• 401K retirement savings
• Paid time off
• Professional development opportunities
• Supportive and fair work environment

�  Apply Today! Be a part of a dynamic team that’s transforming skin health. Submit your resume and cover letter to View email address on us.fitly.work. We can't wait to meet you!

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