2027 Housekeeping Supervisor

Job Description

Job Description

Summary

As a Housekeeping Supervisor, you play an important role in creating a memorable first impression for our guests from the moment they enter their tent. We pride ourselves on providing guests with a camping experience that includes all the comforts and luxury of home. Your role is to lead a team of housekeepers to provide guests with a consistently clean and comfortable environment in their tent for the duration of their stay. You will work side-by-side with your team to deliver results. This is a seasonal, hourly position and includes the option of team member housing for the duration of employment.

Competencies

• Effective Communication
• Adaptability
• Decision Making
• Initiative

Key Responsibilities

• Think critically to respond and react quickly to ever changing situations on property
• Be an active listener, an approachable leader, and available to lend support
• Interact regularly with all co-workers and guests
• Meet regularly with camp leadership to ensure overall camp success and guest satisfaction
• Anticipate workflow and appropriately delegate tasks
• Find ways to streamline processes to maximize efficiency and resource use
• Lead by example
• Inspire your team to be engaged and committed to excellence, celebrating team results
• Work with front desk supervisor to ensure all lost and found items are properly handled
• Prioritize cleaning rooms based on inventory, requests, and guarantees
• Assist management in hiring, training, scheduling, and coaching team members
• Lead the housekeeping team in Under Canvas sustainability efforts
• Lead your team to meet deadlines while maintaining high standards
• Develop trust and mutual respect among the team
• Participate in weekly and daily meetings to ensure the Housekeepers are well informed about upcoming events or groups, and any other special events or arrivals
• Inspect what you expect from your housekeepers and provide timely, constructive feedback
• Ensure you are appropriately staffed and working efficiently with available resources
• Other duties as assigned

Preferred Qualifications

• High School Diploma/GED
• Prior housekeeping management
• Ability to set clear expectations and lead a team
• Attention to detail
• Strong communication skills
• Understanding of property management systems
• Solutions-oriented mindset

Additional Information

• This position requires the individual to wear and work in personal protective equipment, when applicable.
• This position requires that the individual is able to lift a minimum of 45 lbs independently.
• Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.
• Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind.
• This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.

Compensation and Benefits

• Health Insurance
• 401(k) (eligible if work hourly minimum as required by law)
• Heavily discounted tents for Under Canvas family and friends stays
• Bar N Ranch lodge and cabin discounts
• Lifestyle partner brand and industry discounts
• Housing available for employees only (no pets) and is subject to fringe benefit and maintenance fee paycheck deductions
• Employee Assistance Program

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.

With locations near America’s most iconic national parks, and backed by KSL Capital Partners, Under Canvas is building a multi-brand platform with ambitious growth plans and a world-class team to support its expansion.