Night Auditor - Aloft

Job Description

Job Description

At Aloft Minneapolis, we're different by design! From housekeeping to bartending and everything in between, we love our Talent to have vibrant style they're not afraid to show. Whether embracing the latest in music or our culture of innovation at Aloft we promote open thinking and open expression which only helps you anticipate your guests needs. That's what makes working at Aloft different, by design. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels at our Minneapolis location in the charming and upbeat Mill District neighborhood.

This is a Sherman Associates owned Marriott franchised location.

The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. The Night Auditor is responsible for ensuring to provide the highest level of guest service and that company standards are met and maintained at all times. A Night Auditor must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to guests.

Schedule: We are currently seeking part-time weekend availability!

Essential Functions

• Registers guests to the hotel, verifying reservation, address, email address and credit information
• Proficient on kiosk operations to assist when necessary
• Answers the telephone in a timely and professional manner
• Addresses guest complaints, problems and/or requests in friendly and professional manner
• Ensures that all matters are resolved or addressed with the proper department head
• Have an intimate knowledge of the hotel facilities and the local geographic area
• Accepts payment for guests' accounts at the time of registration and at checkout
• Processes all Retail transactions for the guest
• Issues luggage claims and check guest luggage when requested
• Manages nightly hotel operations
  • Verifies revenue from all sources is accurately balanced, follow up on any discrepancies
  • Posts any transactions needed
  • Performs end-of day procedures
  • Produces daily reports for departments and department heads
  • Compiles and run statistical reports for all departments and transfer information to our Accounting department
• Investigates all service and safety issues reported during the shift to find their cause, and gives recommendations to avoid repeated issues, initiates investigations, writes and supervises the creation of incident reports, monitors investigations to their timely conclusion, and ensures appropriate follow up with guests and visitors, documenting all contacts
• Learns and adheres to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
• Performs duties of Guest Services Agent
• Completes other duties as assigned

MINIMUM REQUIREMENTS

Education & Experience

• High School or equivalent education required. Bachelor's Degree preferred
• Must be at least 18 years of age
• One to two years of general hospitality experience strongly preferred in front office or accounting.

Required Skills & Abilities

• Ability to communicate effectively and follow directions in a multi-lingual environment
• Able to organize, plan ahead and manage workload
• Ability to work effectively in an innovative, fast-paced and multi-tasked environment
• Basic accounting concepts, the ability to operate Microsoft Office programs and the internet
• Extensive knowledge of the hotel, its services, and facilities
• As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record.
• A passion for the mission, vision, and values of Sherman Associates.
• Office hours may vary due to the specific needs of the hotel.

WORK ENVIRONMENT

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment, quiet to moderate noise level.

PHYSICAL REQUIREMENTS

• Must be able to stand at a desk for up to 8-hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must have the ability to move around freely throughout the property and office, and necessity varies from day to day.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Must be able to lift over 50 lbs, occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.

ADDITIONAL SCREENING REQUIREMENTS

• Must successfully meet criminal background screening requirements for position.