Vice President, Personal Lines

The Cross Family of Agencies welcomes you. We need your talent and expertise. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply! Our people make all the difference in our success. Role Overview We are seeking an experienced and driven Vice President, Personal Lines. You will oversee the daily operations of our personal lines department, mentor a team of account managers, and cultivate strong relationships with our carrier partners. The ideal candidate ensures high standards of client satisfaction, policy accuracy, and department growth. Key Responsibilities Team Leadership & Mentorship: Supervise, train, and develop a team of personal lines account managers and producers. Conduct performance reviews, set KPIs, and foster a collaborative, high-performing culture. Client Relationship Management: Act as the primary escalation point for complex client issues. Review policies to ensure clients are adequately covered and identify opportunities for account rounding and cross-selling. Carrier & Underwriting Oversight: Maintain excellent relationships with insurance carriers. Ensure team compliance with carrier underwriting guidelines, state regulations, and internal agency policies. Sales & Growth Strategy: Collaborate with producers and leadership to achieve agency sales targets, drive renewal retention, and maximize book-of-business profitability. Qualifications Experience: 10+ years of personal lines insurance experience, with at least 5+ years in a leadership or senior account management role. Licensing: Active state Property & Casualty (P&C) Insurance License required. Industry Designations: Professional designations such as CIC (Certified Insurance Counselor), CISR (Certified Insurance Service Representative), or CPCU are highly preferred. Skills: Excellent knowledge of personal lines products, rating procedures, and underwriting guidelines. Tech Proficiencies: Strong working knowledge of AMS360 Compensation & Benefits: The base salary range for this role is $145,000-$165,000 annually. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package, including but not limited to: Medical; Dental; Vision; Life / AD&D; Short and Long-Term Disability; 401k (with match); HSA/FSA/DCA options; Paid Time Off; and more. Family Owned From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, we’ve grown rapidly over the past 65 years. We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held. Our offices inspire a culture of community by supporting causes they stand behind. From fundraising for local food banks, to volunteering at after school programs, we’re proud of the many ways our offices find to give back. Initiatives vary from branch to branch to better serve the individual communities they are located in.