Customer Service Representative

Job Title

Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules

Essential Functions:

• Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules
• Must have strong attention to detail
• Must have strong problem-solving skills
• Must be able to multi-task
• Must have strong written and verbal communication skills
• Review the MRP system to ensure customer order due dates are in line with required delivery dates
• Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly
• Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame
• Communicate with customers on any additional blue prints, drawings, or other items needed for processing
• Coordinate with production on obtaining ECD's for orders
• Prepare orders in ship out or other areas as needed
• Develop daily reports on orders and communicate with production
• Other duties as assigned

Communication, Oral - Ability to communicate effectively with others using the spoken word.

Communication, Written - Ability to communicate in writing clearly and concisely.

Conflict Resolution - Ability to deal with others in an antagonistic situation.

Customer Oriented - Ability to take care of the customers' needs while following company procedures.

Reliability - The trait of being dependable and trustworthy.

Organized - Possessing the trait of being organized or following a systematic method of performing a task.

Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.

Valence Surface Technologies is a full-service surface finishing company specializing in the commercial aerospace, defense, space and satellite industries. With strategically located sites across the United States, Valence provides a start to finish solution from NDT and chemical processing, to paint and sub-assembly.

Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Behaviors:

• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations:

• Self-Starter: Inspired to perform without outside help
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Education:

• High School or better.

Experience:

• Preferred: 2 years: 2 years of experience in a manufacturing environment