Information Technology Generalist 1 - SCI Laurel Highlands

As an Information Technology Generalist 1 with the Department of Corrections, State correctional Institution (SCI) Laurel Highlands, you will help strengthen the technology that supports facilities across the state. This position provides meaningful work that keeps important systems available and dependable. You will grow your skills by handling a wide range of tasks in a fast‑paced environment. Become part of a mission that depends on strong technical support. This role supports the operation and improvement of computer, network, and application systems that serve the institution. It focuses on service, analysis, system reliability, and teamwork across users and technical staff. As an Information Technology Generalist 1, you will perform the following duties: User Support: Provide guidance on hardware and software use and assist users in solving technical issues System Analysis: Review current processes and gather data to create improved applications and workflows Network Management: Monitor network availability, configure equipment, and maintain connectivity to ensure reliable operations Security Oversight: Maintain user accounts, review security logs, and apply protective measures to safeguard systems Technical Installation: Install, upgrade, and adjust hardware, peripherals, operating systems, and application software Training Assistance: Deliver training to staff and support lower‑level technical personnel in system procedures Work Schedule and Additional Information Full‑time employment, 37.5 hours per week Work hours are 8:00 AM to 4:00 PM, Monday – Friday, with 30‑minute lunch Telework: You will not have the option to telework in this position Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of 59,345.00 (before taxes) You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices Qualifications Minimum Experience and Training Requirements: One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title as determined by the Office of Administration) Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field An equivalent combination of experience and training Other Requirements Successful completion of basic training in Elizabethtown, PA is required You must meet the PA residency requirement You must be able to perform essential job functions Legal Requirements You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. #J-18808-Ljbffr