Operations Manager

Job Title

Protective Intelligence Operations Center (PIOC) Operations Manager/Executive Officer

Job Description

This position is within the Protective Intelligence Operations Center (PIOC), Office of the Assistant Chief of Police for Protective and Intelligence Operations (ACOP-P&IO), in the United States Capitol Police (USCP). The purpose of this position is to function as a PIOC Operations Manager/Executive Officer for the PIOC, exercising full programmatic responsibility for the management, direction, coordination, oversight, and continuous improvement of a 24-hour PIOC supporting Congressional protection missions, threat management, protective intelligence coordination, emergency communications, residential security monitoring, protective operations support, and continuity of operations activities.

Serves as the principal advisor to the PIOC Deputy Director on operational readiness, protective intelligence operations, program performance, strategic initiatives, policy development, resource allocation, contractor performance, and organizational effectiveness.

Ensures the effectiveness, efficiency, and mission readiness of all PIOC operations and serve as a key member of the Protective and Intelligence Operations (P&IO) leadership team.

Provides overall management, direction, planning, and oversight of PIOC programs and operations. Ensures the timely execution of mission requirements and the effective delivery of services supporting Congressional protective intelligence and protective operations missions.

Directs the day-to-day operations of the PIOC and establishes strategic and operational priorities for a 24-hour operational environment responsible for threat intake and triage, protective intelligence coordination, residential security monitoring, protective operations support, travel monitoring, emergency communications, and incident management.

Serves as senior advisor to executive leadership on matters affecting protective intelligence operations, emergency management, continuity of operations, and organizational readiness.

Conducts analyses of operational programs, policies, management processes, and organizational activities to identify issues, assess impacts, and develop recommendations supporting executive decision making.

Develops strategic recommendations regarding operational capabilities, resource allocation, staffing requirements, technology investments, and program modernization initiatives.

Prepares and presents executive-level briefings, reports, correspondence, policy recommendations, legislative analyses, and operational assessments for senior leadership.

Serves as the Contracting Officer's Representative (COR) or designated program official responsible for monitoring technical and administrative performance of contracted operational support personnel.

Provides executive oversight of threat management, intelligence intake and triage operations, event security coordination, law enforcement information sharing, residential security monitoring, travel monitoring, and protective operations support activities.

Oversees coordination among federal, state, and local partner agencies, as well as military, intelligence community, and Congressional stakeholders to ensure timely information sharing and effective operational support.

Provides executive oversight for significant incidents, emergency response activities, continuity of operations programs, and crisis management efforts affecting the agency's protective mission.

Directs organizational response activities during critical incidents, emergencies, and major special events requiring executive-level coordination and decision-making.

Serves as a member of emergency response and continuity planning teams responsible for maintaining operational readiness during emergencies, natural disasters, civil disturbances, security incidents, and other disruptive events.