Retail Store Manager - 3211

Perks and Benefits Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required). The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays. Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of the wages earned up to seven times in a payroll cycle. The ability to earn unlimited commission above your hourly base rate. Vacation: one week of paid vacation after six months of active, full-time service; an additional week after one year; two weeks on each anniversary thereafter (adjusted for state/local requirements). 120 hours after five years. Sick/Personal: 8 hours after 6 months; 16 hours each anniversary thereafter (years 2-5); 24 hours after five years (adjusted for state/local requirements). Employee discounts from day one of active employment. Tuition Reimbursement with FirstCash Education (up to $2,000 per year) for full-time employees meeting requirements. Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks. Auto-enrollment in the FirstCash 401k program after six months of employment. Access to the FirstCash Pet Insurance program. Position Summary We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a PLUS). A Store Manager will be accountable for the day-to-day operations of the store and promoting a positive/productive environment. A Store Manager will lead, coach, and develop store employees. A Store Manager will recruit and retain top talent. A Store Manager will be responsible for maximizing financial goals and managing Customer Relations / Customer Satisfaction. Leading by example and promoting our company values, the Store Manager sets the tone for a customer-centric environment. The Store Manager will be required to analyze the store's financial statements to ensure financial goals are met and adjust as necessary. The Store Manager commits to the company's asset protection program through inventory control, following policies and procedures, and securing customers' loans. The Store Manager will promote our business using internal and external marketing tools to target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and much more. This position offers a competitive wage plus a bonus based on the store’s performance. The successful Store Manager’s actual pay will be based on factors such as work location, qualifications, and experience. This position reports to the area’s District Manager. Responsibilities of a Store Manager (This is a representative list of general duties and is not all-inclusive; other duties may be assigned as needed.) Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues. Monitor and assist in the training of Pawnbrokers to meet FirstCash standards. Recruit top talent by sourcing candidates through company-prescribed channels. Open and close the store, including counting cash drawers and merchandise, and ensuring procedures protect assets. Ensure asset protection through inventory control, safety procedures, documentation, and securing customer loans. Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting. Evaluate the store's financial statements and drive profitability through communication and goal-setting. Ensure operating standards meet or exceed FirstCash standards. Monitor loan qualification and buying processes to ensure value and integrity of loans issued. Complete assigned tasks and training for self-development as requested. Communicate clearly with employees to ensure understanding of the store’s mission and profit objectives. Remain up-to-date on product knowledge. Other related duties as assigned. Minimum Requirements & Qualifications Must be willing and able to lift/carry up to 50 pounds. Must be willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting, in accordance with applicable laws. Demonstrated ability to effectively supervise others. Ability to work with firearms and become firearms certified. Employees may be asked to assist a customer outdoors or retrieve products stored in exterior storage areas. Minimum Age: 18 years old. High School Diploma, GED, or equivalent experience. Ability to work in multiple locations as business needs dictate. Flexible retail schedule including weekends and holidays. Store Managers will work 45+ hours a week; hours are not guaranteed and depend on business needs. Computer literate and able to operate POS systems and standard office machines. Ability to multi-task in a fast-paced environment. Detail-oriented with strong organizational skills. Analytical skills. Cash handling experience required. Ability to work independently with minimal supervision. Excellent work ethic and strong business sense. Bilingual applicants are encouraged to apply. Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Store Managers receive a commission based on the store’s monthly gross profit. Applicants will receive more details during the interview process. Note: The information in this description is not all-inclusive. Management may assign/reassign duties and may change duties due to reasonable accommodation or other reasons. Should you be offered and accept a position, the company requires all employees to agree to a binding arbitration agreement to resolve disputes. Payrates will not be below applicable local minimum wage requirements. Earned Wage Access is provided by NetSpend; signup is required and restrictions/fees apply. FirstCash 401K program is available to employees 21 years or older. Maximum base pay rate is based on applicant experience and skills. FirstCash Holdings, Inc. is an Equal Opportunity Employer. EEO policy covers age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law. Reasonable accommodations are provided as needed. #J-18808-Ljbffr Cash America Pawn