Mail Processing Clerk

Mail Processing Center (MPC) Clerk II (Non LO No Consumer Contact)

POSITION TITLE: Mail Processing Center (MPC) Clerk II (Non LO No Consumer Contact)

JOB STATUS: Part Time/ Hourly

DEPARTMENT: Mail Services

REPORTS TO: Mail Processing Center Team Lead

TRAVEL REQUIRED: None

WORK SCHEDULE: Required In Office

JOB FUNCTIONS:

Operate and Maintain Mailing Machines

• Processes daily letters for mailing.
• Organizes and sorts daily letters based on volume of pages per recipient. Runs letters through the inserter machine to be matched with the appropriate business units envelope and sealed.
• Runs sealed envelopes through the postage meter machine using the accounts set up specific to each business unit.
• Collaborates with Originations daily for processing of all compliance letters and reports any errors.
• Works with the print room to confirm all letters are processed and completed each day.
• Maintains accurate postage meter accounts and reports low funds as needed to team lead and/or senior, requesting supplies for machines (ink, sealant) as needed.
• Reports any mechanical or operating issues to leadership as needed for service calls.

Processes Incoming and Outgoing Mail

• Receives, sorts, and opens (when required) mail daily.
• Organizes mail according to business unit (recipient).
• Payments and checks given to MPC Payment Processors.
• Tax bills and correspondence given to MPC Tax Research Clerks.
• Identifies and processes customer correspondence for imaging.
• Receives, sorts and sends all outgoing mail and packages via USPS, FedEx, and UPS.
• Completes daily mail routes throughout the office for mail pick up and drop off in mail service locations.
• Researches, identifies, and updates all returned mail based on individual team policies using the AS400 for customer account access and updating addresses.
• Sends weekly packages to all Home Centers, Home Building Group and Supply Facilities.
• Provides special print job services enterprise wide for training and development, marketing promotions, laminations, and other needs as requested.
• Provides FedEx administration services to all business units as needed to set up new user accounts and edit groups as necessary.
• Prioritizes special projects as needed based on efficient shipping practices and department needs.

Provides Excellent Customer Service

• Answers calls regarding mail and tracks packages for the Retail Home Centers and Home Building Group teams.
• Collaborates with special groups for deliveries as needed, such as: Aramark, facilities, Technology, Lodge, etc.
• Prints special letters and mailings sent to the work-from-home and extension-print email distributions.
• Provides postage and shipping labels as requested.
• Provides service at the Mail Processing window located in the main hallway of the home office.
• Responds to emails from inter-enterprise team members as needed.
• Assists in trouble shooting lost or missing packages and mail.

Supports Vendor Services

• Works with third party courier as needed to ensure mail is received and ready to go out each day in a timely manner as schedules are determined.
• Organizes and sorts packages to be picked up by UPS and FedEx for daily pickup.
• Operates Ship Manager from FedEx to print weekly shipping labels for outgoing packages to Retail Home Centers and Home Building Facilities.

Other duties as assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

QUALIFICATIONS :

• Education: High School diploma or equivalent required.
• Experience: Minimum 1 year of experience, 2 years' experience preferred.

• Ability to work in a team environment.
• Great attention to detail and organizational skills.
• Ability to manage multiple and/or conflicting responsibilities.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
• Ability to communicate effectively and efficiently via phone, email, and person to person.
• Basic computer skills with ability to type at least 25 wpm.

PHYSICAL DEMANDS:

• Must be able to lift up to 25 pounds.

• Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.
• Must be able to identify and assess account status and determine appropriate process.
• Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• Must be able to remain in a standing position 75% of the time.

BENEFITS:

• Medical and Dental Plan with Prescription Coverage and Vision.
• Competitive benefits including 401(K) includes 100% company match of the first 4%.
• Paid time off days (PTO), maternity/paternity leave, and holidays.
• Community involvement including Volunteer Paid Time Off (VTO).
• Tuition Assistance for your first degree
• Enjoy coming "home" to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
• Collaborative and energetic work environment.
• Professional development and promotional opportunities.
• Competitive bonus programs.

Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.