IT Technician - Bury St Edmunds Cluster

Location & Contract Location: Sybil Andrews Academy and supporting the Bury St Edmunds cluster of schools Contract Type: Permanent, full time (37 hours per week, 52 weeks per year) Benefits Positive work/life balance Friendly and supportive working environment Supportive and positive management Excellent opportunities for career development Motivation to grow and learn Variety and job satisfaction A travel claims policy to support travel requirements Unity Schools Partnership is a progressive and growing MAT (of 40 schools) that is transforming the way IT is delivered, managed and supported in our schools through the innovative use of IT to deliver excellent user focused services that are recognised by our peers as leading in the Education sector. Access to a wide and varied range of technologies across Primary, Secondary and Special Education Responsibilities Provide 1st line support for school IT equipment Install, order and maintain software and hardware Provide technical support to teachers and pupils Resolve IT issues reported through the service desk ticketing system Assist in the maintenance of the school's network Install new software and upgrade existing applications Maintain hardware peripherals (e.g. visualisers, printers, external drives) Ensure systems are safe and offer full child protection Provide training to teachers and students Qualifications & Skills Enjoy working in a learning environment and have great patience, diplomacy and good communication skills Knowledge of operating systems, networking, hardware and software commonly used in schools Good problem-solving skills Good organisational skills Ability to explain problems and solutions clearly to non-technical users Ability to prioritise, work under pressure and meet deadlines A patient and methodical approach Ability to work alone or as part of a team An awareness of health and safety Requirements Full UK driving licence and access to a vehicle (travel between schools within your hub) Full Enhanced DBS check required Equality & Inclusion Unity Schools Partnership is committed to safeguarding and promoting the welfare of pupils. All successful candidates will be subject to rigorous pre‑employment checks, including an enhanced DBS. We are also committed to equality, diversity and fair recruitment practices, and we oppose all forms of unlawful discrimination. We value inclusive working practices and diverse teams. We will accommodate part‑time or job‑share arrangements wherever possible. We particularly welcome applications from under‑represented groups. #J-18808-Ljbffr Unity Schools Partnership