Material Handling Systems Field Service Technologist

Job Description

Job Description

About the Role

Imagine starting your week at a bustling Midwest distribution center, tracing an intermittent fault on a high-capacity forklift. Midweek, you’re in a manufacturing plant bringing a new conveyor line online. By Friday, you’ve wrapped up preventive maintenance on pallet jacks that keep goods moving. As a Material Handling Systems Field Service Technologist, you’ll keep critical equipment—forklifts, conveyors, pallet jacks, and automated systems—running safely and efficiently.

• Diagnose, repair, and maintain a range of material handling assets directly at customer sites.
• Execute scheduled preventive maintenance to minimize downtime.
• Install or assist with the installation and commissioning of new equipment.
• Create thorough service reports, work orders, and maintenance logs.
• Set clear expectations with customers on timelines, findings, and next steps.
• Uphold safety protocols and company policies on every job.
• Partner with internal technical support and parts teams to resolve complex issues.

This field role involves approximately 50% travel across the Midwest region. Overnight travel may be required. Work is performed in dynamic environments such as warehouses and distribution centers.

• High school diploma or GED; additional technical schooling is preferred.
• 2+ years of hands-on experience with mechanical, electrical, or hydraulic systems (material handling experience is a plus).
• Exceptional troubleshooting and problem-solving ability.
• Valid driver’s license with a clean driving record.
• Strong communication and customer-facing skills.
• Capability to lift up to 50 lbs and adapt to varying site conditions.

You’ll combine technical precision with clear communication, documenting work meticulously and collaborating closely with in-house experts. Your commitment to safety and proactive maintenance will keep critical operations on schedule for our customers across the Midwest.