IT Technician Intern

IT Technician InternBorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.The IT Technician Intern - is primarily responsible for IT Customer environment, Executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers). The IT Technician Intern also provides on-site support for the business systems teams as needed.Key responsibilities:Service Delivery Responsibilities Helps to build and maintain good relationships with staff and IT infrastructure teamsTracking all Service Delivery tickets (IT & Business Systems) to connect the plant personnel with Central IT in case of missing information from usersEnsures quality services are performed to the agreed SLAEnsure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoingUnderstands Incident, Problem and Change Management principlesEnsures first class IT Service Delivery across locations for infrastructure servicesEnsures that remote and on-site support issues are resolved to customers satisfactionSupport the setup of processes around Service ManagementClient & Asset Service Responsibilities Obtain and update ticket reports to create Service Delivery insidesGeneral Computer Desktop & Laptop supportConfigure new and existing devices according to corporate standards for deploymentDesktop Application installation and troubleshootingMaintain Licenses Management and version controlHardware Refresh Project involvementMaintains client security settings (e.g. admin rights, software installs, etc.)Support staff by phone, email, chat, etc.Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as neededSupport of Local Production/Manufacturing ConnectivityPrinter installation, configuration & supportWhat we're looking for:Pursuing a Bachelor's degree in Information Systems, Computer Engineering, or a similar fieldStrong customer focus and service deliveryProactivity for tracking and connecting peopleProcess managementDrive for resultsListening and action orientedComfortable presenting technical topics to technical and non-technical associatesProblem solving with functional / technical skillsAbility to engage and work with outside vendors or partnersSelf-motivated with strong work ethicAbility to understand local operations but also learn and understand the global enterpriseExpertise and practice with a manufacturing environmentWhat we believe:Inclusion -We value diversity in people, ideas, and experiences.Integrity - We believe in transparency, authenticity, and depend on each other to deliver what we promise.Excellence - We contribute to our developments by seeking knowledge and sharing information.Responsibility - We care about our local communities and the global environment.Collaboration - We are one BorgWarner.SafetyThis position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.Equal Employment OpportunityBorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.Visa SponsorshipBorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis.No Unauthorized Referrals from Recruiters & VendorsPlease note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.Join the company that is creating solutions that support a cleaner, more energy-efficient world.