Chief Claims Officer, Americas

Location United States Job Overview Our Claims team is defined by specialized expertise and a relentless drive for excellence. As a key member of the Americas and Global Leadership Teams, you will report directly to the CEO, Americas. This high‑impact role requires close collaboration with Senior Claim Leaders and Underwriting to provide data‑driven insights that further enhance the profitability and consistency of our Americas business unit. Your leadership will be central to our digital transformation, specifically the transition to digitally enabled claims journeys. You will oversee the adoption and seamless integration of advanced technologies—including AI and automation—to optimize claims processes and deliver an unsurpassed client experience. Responsibilities Regional Leadership: Provide dynamic leadership for the Americas Claims team of 350+ professionals, ensuring excellence in claim handling that aligns regional objectives with the Global Claims strategy. Customer & Broker Excellence: Drive a culture of top‑notch service, ensuring policyholders and brokers receive industry‑leading support and that these high standards are upheld across the entire claims organization. Strategic Engagement: Act as the primary Claims strategic partner to the Americas CEO and US Board, providing regular updates on key developments, risk trends, and regional performance. Technical Oversight: Provide technical oversight including coverage and resolution strategies across multiple lines of business and in conjunction with global, regional and local practice leaders. Complex Litigation Strategy: Partner closely with the Global and Regional Heads of Litigation, managing a comprehensive litigation management strategy, including panel counsel governance and cost‑containment initiatives. Reserving & Governance: Ensure the accuracy, transparency, and adequacy of claims reserves; maintain rigorous governance standards to mitigate financial risk and support rate appropriateness. Underwriting & Product Synergy: Maintain structured feedback mechanisms to ensure claims data insights directly influence underwriting standards, risk appetite, and product development across all business segments. Shared Services & Operational Optimization: Strategically optimize the integration of onshore technical expertise with our shared service operations to maximize efficiency and resource alignment. Digital & AI Transformation: Lead the strategic adoption of emerging technologies, including AI and automation, to modernize claims journeys and enhance organizational readiness. Financial & Resource Management: Oversee regional operational budgets, annual planning, and vendor management, maintaining strict supervision of expense control and ALAE/ULAE. Talent & Thought Leadership: Attract and develop high‑performing talent while positioning AXA XL as a market thought leader to improve our commercial position across all Americas product lines. Qualifications Executive Claims Expertise: Extensive technical claims management experience across multiple lines of business, with demonstrated leadership in managing large, geographically dispersed claims teams. Strategic & Financial Acumen: Proven track record in executing claims strategies that drive business growth, managing complex reserves, and overseeing ALAE/ULAE expense control. Change Leadership: A future‑focused mindset with the ability to lead technological evolution, including the integration of emerging AI and digital capabilities. Influence & Collaboration: Exceptional communication skills with the ability to influence internal and external stakeholders, including the AXA XL Leadership Team and the Americas Board. Regulatory & Legal Depth: Deep knowledge of multi‑jurisdictional insurance laws, claim regulations, and sophisticated litigation management. Talent Advocacy: A commitment to inclusion and diversity, with a history of developing top‑tier talent and fostering a culture of performance and accountability. Benefits and Compensation U.S. base salary range: 325,000 – 385,000 USD. Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay. We offer a comprehensive benefits package that includes a competitive retirement savings plan, health and wellness programs, and a range of learning opportunities. Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. AXA XL is an Equal Opportunity Employer. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family‑friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. Our 2023‑26 strategy, “Roots of Resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: Protecting and restoring nature and increasing biodiversity awareness. Addressing climate change: Building a net‑zero strategy, developing insurance products, mobilizing thought leadership. Integrating ESG: Incorporating ESG considerations into internal processes and practices. AXA Hearts in Action: Volunteering and charitable giving programs such as Matching Gifts, Volunteering Leave, and Global Day of Giving. #J-18808-Ljbffr AXA XL