Complex Director

Job Summary The Complex Director (CD) is responsible for the residential life functions of one or more residence halls. The CD fosters a safe and positive community environment that encourages students to develop their full potential. This position includes educational, supervisory, and administrative functions that promote student engagement, academic success, personal development, and a strong sense of community. Given the unique nature of this live‑in position, the position has a renewable contract for up to four years, ending on July 15 of each year. Staff will be asked in March to make a commitment for the following year. Should a staff member be hired mid‑year, additional time to end on July 15 may be offered. Essential Job Functions Staff Selection & Development Train, supervise, motivate, and evaluate the staff of Resident Assistants (RAs) and the staff of Desk Assistants (DAs). Coordinate weekly staff meetings with RAs at which information is communicated, ongoing training is offered, and team‑building opportunities are provided. Conduct weekly or bi‑weekly one‑on‑one meetings with RAs. Coordinate monthly all‑staff in‑services in conjunction with other Residence Life professional staff. Monitor and maintain an in‑hall duty rotation system. Oversee the management of a programming budget. Assist in the recruitment and selection of new student staff. Empower RA staff to resolve roommate conflicts, serving as a resource in the establishment of roommate contract agreements to mediate conflict. Community Development Responsible for all social media contact with students concerning Housing & Residence Life. Reports to the Assistant Director of Housing & Residence Life on social media outreach to students. Monitor and provide support and guidance in the implementation of a programming model put forth by the Office of Housing and Residence Life. Support the mission of the Office of Housing and Residence Life through purposeful programming initiatives. Support the academic mission of Lamar University. Attend and support hall programs, maintaining visibility throughout the hall community. Advise and develop the leadership skills of the Residence Hall Association (RHA). Create and maintain an environment conducive to respect for the environment and for one another. Adjudicate student conduct cases as the designated Director of Housing & Residence Life. Administration/Hall Operations Maintain an accurate roster of residents that is always up to date, coordinating occupancy verifications monthly. Serve as an active member of one or more committees designed to complete departmental projects. Attend Residence Life staff training at the beginning of each fall and spring semester. Process paperwork promptly in accordance with all policies and procedures. Issue violation notices and fine letters for housing and handbook violations. Maintain judicial records through effective use of student conduct software and by providing accurate student files. Create and manage the work schedules of RAs and DAs to maintain office/desk coverage. Meet one‑on‑one with Assistant Directors of Residence Life. Coordinate hall openings and closings. Facilitate room changes. Coordinate health and wellness checks throughout the fall and spring semesters. Ensure a safe environment with thorough facilities/security systems and prevention programming. Conduct weekly walk‑throughs and report ongoing facility and safety issues. Facilities Management/Summer Responsibilities Conduct routine facility inspections throughout the academic year and summer terms to ensure consistent evaluation, maintenance standards, and accountability across assigned residential spaces. Complete the key audit process at the end of all academic and summer terms to ensure accurate tracking, security, and accountability of all building keys within assigned areas. During the summer months, work with summer school, new student orientation, and/or summer conference housing. Inputting work orders timely into StarRez system. Maintain open lines of communication with Facilities Management staff. Conduct fire drills in conjunction with Risk Management. Serve as a staff member from April to August in assisting with the New Student Orientation program. Coordinate the assignment/move‑in/out processes of summer residential camps. Other Duties/Responsibilities Serve on a professional 24‑hour on‑call rotation for emergencies that arise after‑hours, weekends, and including some holidays. Use departmental protocol to respond to crises or emergencies, which includes guiding paraprofessional staff, parents, and students. Provide functional guidance and leadership in individually specified areas or projects as needed. Live‑on required. Other duties as assigned by the Director of Housing & Residence Life: Assist with the evacuation process of resident students to an off‑site location for tropical storms or hurricanes. This position is classified as a Campus Security Authority (CSA) under the Clery Act and a responsible employee under Title IX. Other duties may be assigned to this position on a regular or occasional basis to respond to the needs of the university. Minimum and Desired Qualifications Minimum Qualifications Bachelor’s degree in education, counseling, psychology, social work, business administration or related field. One year of paraprofessional or professional experience working in higher education residence life. Desired Qualifications Master’s degree in College Student Personnel or higher. Supplemental Information Key Competencies Supervision and leadership. Crisis Response and Risk Management. Community Development and Student Engagement. Operational and Administrative Effectiveness. Communication and Relationship Management. Occupancy and Facilities Management. Knowledge Student development theory and application in residential settings. Housing & Residence Life operations and best practices. Crisis response, risk management, and emergency protocols (including evacuation). Student conduct processes and conflict resolution frameworks. Institutional policies and compliance. Skills Supervision and staff development. Communication (interpersonal, written, digital, and social media). Crisis Management and decision‑making under pressure. Conflict mediation and resolution. Organization and time management. Abilities Ability to effectively recruit, supervise, and develop paraprofessional staff. Ability to respond calmly and appropriately to crises and emergencies. Ability to build engaged residential communities. Ability to apply policies consistently while maintaining a student‑focused approach. Ability to manage multiple responsibilities in a dynamic, live‑in environment. Physical Requirements Moderate physical activity. It may require handling objects weighing up to 30 lbs. or standing and/or walking for more than 4 hours per day. Willingness to work a flexible schedule, which may include evening and weekend hours as required, and emergency management and crisis management. The position will assist with the evacuation of resident students to an off‑site location during tropical storms or hurricanes. Must be able to remain stationary, often standing or sitting for prolonged periods. Must be able to have repetitive wrist/hand/finger movement to work on a computer and/or related office equipment. Moving oneself in different positions to accomplish tasks in various environments, including tight and confined spaces. Moving about accomplishing tasks or moving from one worksite to another. Communication with others to exchange information. Job Conditions Frequent, prolonged, and irregular hours. Lamar University is An Equal Opportunity Employer Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003. This position is security‑sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. #J-18808-Ljbffr Lamar University