Front Desk Agent South Coast Winery Resort & Spa
Carter Hospitality Group
Front Desk Agent
South Coast Winery Resort & Spa is seeking a warm, professional, and service-driven Front Desk Agent to be the welcoming face of our luxury resort. If you take pride in creating exceptional first impressions and delivering memorable guest experiences, we'd love to meet you.
What You'll Do
- Greet guests with genuine hospitality and ensure a seamless check-in and check-out experience
- Manage reservations, room assignments, billing, and cash handling accurately
- Respond to guest inquiries, requests, and concerns promptly and professionally
- Coordinate with Housekeeping, Maintenance, and Guest Services to exceed guest expectations
- Maintain knowledge of resort amenities, winery offerings, spa services, and local attractions
- Uphold brand standards, policies, and procedures at all times
What We're Looking For
- Previous hotel front desk or customer service experience preferred
- Strong communication and interpersonal skills
- Professional appearance and positive attitude
- Ability to multitask and remain calm in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays as needed
- Experience with hotel PMS systems is a plus
Why Join South Coast Winery Resort & Spa
- Work in a beautiful luxury resort and winery setting
- Competitive pay and benefits
- Employee discounts on dining, spa, and retail offerings
- Opportunities for growth and career development
- Be part of a passionate team dedicated to excellence in hospitality
At South Coast Winery Resort & Spa, every guest experience begins with you.
Apply today and help us create unforgettable stays.
Vacancy posted 16 hours ago
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