Client Service Representative

Insight Facilities Management Inc.

Job Description

Client Service Representative (CSR)

Job Summary

The Client Service Representative handles inbound/outbound calls for clients and service providers, and accurately notates job details. Must have attention to detail and be able to work in a fast-paced environment. Representative will be responsible for dispatching jobs, obtaining approvals, answering account questions, and resolving issues via phone & email.

Responsibilities and Duties

Operate all call center equipment and peripheral equipment.
Respond quickly and precisely to incoming inbound calls.
Effectively communicate with fellow operators and supervisors on any potential problems with accounts.
Dispatch jobs.
Establish and maintain trust-based relationship with clients and service providers.
Provide orientation and training as needed for new service providers.
Source new service providers.
Follow up with service providers for ETAs (Estimated Time of Arrival) and job details.
Take accurate job notes.

Qualifications and Skills

High School Diploma or Equivalent
Intermediate PC skills including Microsoft Office Excel, Word, and Outlook
Call Center or Customer Service experience preferred
Self-motivated with high energy and an engaging level of enthusiasm
Attention to detail with ability to multi-task
Ability to handle high inbound and outbound call volume
Excellent customer service skills and a strong record of contributing to a team environment
Ability to clearly and effectively communicate verbally and in writing in English
Ability to manage time effectively and efficiently
Regular and reliable attendance

\nCompany Description

A facility maintenance company based in Marietta, GA, delivering top-quality services to commercial properties and providing reliable, solution-driven support for all maintenance needs.

Company Description

A facility maintenance company based in Marietta, GA, delivering top-quality services to commercial properties and providing reliable, solution-driven support for all maintenance needs.

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Vacancy posted 4 days ago

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