Patient Financial Services Director

About the Organization
Join the team that's redefining healthcare in the Lowcountry. At Beaufort Memorial Hospital, we're not just filling positions, we're building the future of healthcare.


As the largest locally governed healthcare system between Charleston and Savannah, Beaufort Memorial is experiencing unprecedented growth, innovation, and transformation. With a new hospital in the horizon, expanded services, significant investments in workforce development, and a renewed commitment to employee experience, there has never been a more exciting time to join our team. Our People team has recently undergone a strategic transformation, bringing together some of the brightest minds in talent acquisition, workforce development, employee engagement, leadership development, analytics, and human resources. We've reimagined how we attract, develop, engage, and retain exceptional talent because we believe our employees deserve the same level of excellence that we provide to our patients.

Why Beaufort Memorial? At Beaufort Memorial, you'll find more than a job - you'll find purpose, opportunity, and a team that is invested in your success. Whether you're an experienced healthcare professional, a new graduate, or someone looking to grow your career, you'll have access to career pathways, leadership development, educational opportunities, mentorships, recognition programs, and a culture built on collaboration, accountability, and compassion. If you're looking for an organization where your voice matters, your contributions are recognized, and your career can thrive, we invite you to explore what is possible at Beaufort Memorial Hospital. Beaufort Memorial is a locally governed, community-focused healthcare system that offers competitive compensation and comprehensive benefits. Beaufort Memorial offers career growth, advancement opportunities, workforce education, and career pathway initiatives. Come be a part of something bigger!

Position
Patient Financial Services Director

Location
Beaufort Memorial Hospital

Full-Time/Part-Time
Full-Time

Shift
Days

Exempt/Non-Exempt
Exempt

Description


JOB SUMMARY:
The Patient Financial Services Director serves as the strategic and operational leader responsible for overseeing, optimizing, and continuously improving middle and back end revenue cycle across Beaufort Memorial's acute and outpatient settings. This leader will drive operational excellence through innovation, compliance, data analytics, and workforce engagement, ensuring that revenue cycle operations support both financial health and patient satisfaction.

The role requires a visionary leader with a deep understanding of healthcare finance, reimbursement models, payer relations, and technology transformation. This individual will champion initiatives that enhance accuracy, transparency, and efficiency throughout the patient financial journey, from pre-access to final account resolution.

Key Responsibilities

Strategic Leadership & Vision

• Develop, communicate, and execute a comprehensive revenue cycle strategy aligned with Beaufort Memorial's mission, growth goals, and financial performance targets.
• Serve as a key member of the finance leadership team, providing insights to the CFO, CEO, and executive team on revenue trends, payer performance, and strategic opportunities.
• Lead enterprise-wide revenue cycle initiatives, including automation, digital payment platforms, and system modernization (Meditech, EHR/billing upgrades, AI-assisted workflows, price transparency).
• Build governance structures and performance dashboards to ensure accountability and continuous improvement.

Operational Excellence

• Oversee all functional areas of the revenue cycle, including Billing, Coding, Denials Management, and Collections.
• Implement and monitor key performance indicators (KPIs) such as cash collections, DNFB, AR days, denial rates, cost-to-collect, and first-pass resolution rates.
• Leverage data analytics and automation (RPA, AI, predictive analytics) to streamline workflows, reduce rework, and improve accuracy.
• Lead denial prevention and appeal strategies, utilizing root-cause analysis and performance metrics to drive resolution.
• Engage proactively with payers to address chronic underpayments, identify trends, and negotiate improved operational performance.

Compliance, Risk & Regulatory Alignment

• Ensure adherence to all federal, state, and payer regulations (CMS, HIPAA, No Surprises Act, Price Transparency).
• Oversee audit readiness and risk mitigation programs, maintaining robust internal controls and monitoring for compliance gaps.
• Partner with the Compliance Department to develop corrective action plans and lead staff education related to revenue cycle policies and procedures.

Patient Financial Experience

• Champion a patient-centered billing experience, ensuring clear communication, price transparency, and compassionate collection practices.
• Oversee financial counseling and cost estimate programs, supporting patients in understanding and managing their financial responsibilities.
• Introduce and manage digital payment options, mobile billing platforms, and self-service tools to improve convenience and satisfaction.

Technology & Innovation

• Lead technology modernization efforts within the revenue cycle, integrating automation, AI tools, and predictive analytics to drive efficiency.
• Partner with IT and Finance on system integrations, EHR optimizations, and vendor solutions for claims processing, early-out services, and eligibility verification.
• Champion digital transformation initiatives that reduce administrative burden and enhance staff and patient experience.

Talent Development & Leadership

• Build and mentor a high-performing revenue cycle team, fostering professional development, succession planning, and cross-training.
• Create a culture of collaboration, accountability, and inclusion, ensuring staff are engaged and aligned with organizational values.
• Facilitate regular leadership development, process improvement workshops, and best-practice sharing across departments.

Collaboration & Partnership

• Collaborate cross-functionally with Finance, Clinical Operations, Case Management, IT, and Compliance to ensure accurate clinical documentation and reimbursement alignment.
• Maintain relationships with external vendors (e.g., clearinghouses, early-out, bad debt, and coverage discovery partners), ensuring quality, compliance, and contract performance.

Position Requirements

Education:

• Bachelor's Degree in Healthcare Administration, Business, Finance, Accounting, or a related field required.
• Master's Degree (MBA, MHA, MPH) strongly preferred.

Experience:

• 8-10 years of progressive revenue cycle management experience within a healthcare system or hospital environment.
• Minimum 3-5 years in a senior leadership role managing multi-site or integrated revenue cycle operations.
• Proven success in process redesign, technology adoption, and performance improvement initiatives.
• Strong understanding of payer rules, reimbursement methodologies (FFS, DRG, APC, VBC), coding (CPT, ICD-10, HCPCS), and regulatory compliance.

Certifications/Licenses:

• HFMA (CRCR, CHFP, FHFMA) or MGMA/CPA certification preferred.

EOE Statement
Beaufort Memorial Hospital is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


This position is currently accepting applications.