Associate Technical Support Engineer
$19 - $25 per hourExperis
Field Service Technician (Printers)
Our client, a leading organization in the technology support sector, is seeking a dedicated Associate Technical Support Engineer to join their team. As an Associate Technical Support Engineer, you will be part of the Technical Support Department supporting various customer accounts.
Location: Boston, MA
Pay Range: $19 - $25 per hour
What's the Job?
- Apply growing technical knowledge to operate specific technology areas such as server administration, technical security management, or performance management.
- Resolve routine in-scope technical incidents independently to ensure minimal disruption for customers.
- Collaborate with team members to troubleshoot and resolve more complex technical issues.
- Utilize HP solutions to meet customer needs within your area of technical responsibility.
- Participate in customer expectation management and escalation processes to maintain high service standards.
What's Needed?
- Possession of a Bachelor's degree or an Associate degree in a technical field, with 3-5 years of relevant experience preferred.
- Basic knowledge of HP products and service offerings.
- Effective communication skills suitable for technical and management audiences.
- Strong problem-solving abilities, including proactive, reactive, and creative approaches based on established procedures.
- Conceptual understanding of IT environments and technical principles.
Vacancy posted 4 days ago
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