Registrar Staff Assistant

Emerson College Registrar Staff Assistant

Join our community and experience Emerson College! The Registrar Staff Assistant plays a vital role in supporting the daily operations of the Registrar's Office, providing essential services to students, faculty, and staff. This position serves as a first point of contact for inquiries, assisting with phone calls and student walk-ins while ensuring seamless coordination between the Registrar's Office and the Academic Advising Center. Responsibilities include processing transcript and diploma requests, managing enrollment and degree verification inquiries, and assisting with student registration and records maintenance. The Registrar Staff Assistant also supports various administrative tasks, including course withdrawals, major and minor updates, and special projects. Accuracy, efficiency, and a strong commitment to student service are essential to success in this role. This is a time-limited position that cannot extend past 36 months.

Essential Job Duties

• Provide front-line support by answering phones, assisting student walk-ins, and directing them to appropriate resources in the Registrar's Office or Academic Advising Center.
• Assist the Registrar Services Coordinator with managing the main office email inbox as assigned, including responding to inquiries related to enrollment, degree verifications, and transfer college reports, as well as processing data entry for student Intent to Graduate submissions.
• Process transcript and diploma orders through Parchment, ensuring timely and accurate delivery.
• Manage the registration process for all contract courses, including directed studies, Performing Arts production projects and practica, and Thesis registration.
• Process verification requests from the National Student Clearinghouse that require manual research.
• Receive and process requests for supplemental classroom reservations.
• Facilitate course withdrawals by reviewing and processing student requests according to institutional policies.
• Assist the Advising Services Coordinator with student major and minor requests, guiding students through the major change approval process and updating our student information system.
• Maintain confidentiality and accuracy in handling student records in compliance with institutional and FERPA regulations.
• Complete special projects and administrative duties as assigned, which may include assistance with degree clearance, course schedule data entry, and administrative student registration for special programs.

Qualifications

• Associate's Degree required, Bachelor's Degree preferred
• 1-2 years of experience in higher education administration required

Knowledge, Skills, and Abilities

• Must be computer literate with proficiency and working knowledge of Microsoft Word/Google Docs and Excel/Google Sheets.
• Experience working with a student information system or similar database system.
• Experience working with students directly in a customer service capacity.

Physical Abilities

• This position is generally sedentary in nature; movement throughout the area is required from time to time.
• The ability to have continuous oral and written communication with prospective students and families, co-workers, and supervisors is essential.
• Repetitive movements, occasional lifting of up to 10 pounds, reaching, lifting, stooping, and the ability to read a computer screen and read fine print will be expected.

Work Environment

• Usual office conditions

Compensation for this position is between $25.00 to $30.00 hourly, commensurate with experience.

Grade of Position: 23-06NE

Employment Category: Casual (Fixed Term)

Scheduled Weekly Hours: 36.25

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.

Emerson Employment Categories influence work schedules, benefits eligibility, and time off policies. Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits, such as life and disability coverage as well as commuter offerings, are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.