Patient Services Lead

We are so glad you are interested in joining Sutter Health!

Organization

SOPS-Sutter Outpatient Services - San Francisco

Position Overview

mmary

Supports, organizes and coordinates the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants and interns. Supports updates to policies, procedures and protocols to streamline workflow, improve efficiency, and strengthen quality assurance. Ensures the timely delivery of services to patients and oversees the efficient operation of the department. Serves as the liaison between Patient Services and staff, physicians, patients, family and other employees. Ensures services are provided in a manner consistent with best practices, accreditation standards and State and Federal regulations. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering patient care. This role is intended for use by employees employed by an outpatient facility.

EDUCATION

Equivalent experience will be accepted in lieu of the required degree or diploma.

• HS Diploma or equivalent education/experience

TYPICAL EXPERIENCE

• 4 years of recent relevant experience.

SKILLS AND KNOWLEDGE

• Basic knowledge of insurance policies and procedures, as well as patient billing.

• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

• Possess outstanding written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.

• Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.

• Broad knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).

• Prioritize and delegate assignments and work within standardized policies, procedures, and scientific methods to achieve department objectives and meet deadlines.

• Work autonomously, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.

• Identify, evaluate and resolve complex that arise with little or no precedent.

• Ensure the privacy of each patient’s protected health information (PHI).

• Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

Job Shift

Days

Schedule

Full Time

Shift Hours

Days of the Week

Monday - Friday

Weekend Requirements

None

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

Employee Status

Regular

Employees of Sutter Health and its entities may handle hazardous drugs in the course of their work, including patient care, which requires them to manage, store, prepare, receive, unpack, transport, dispose of, or administer drugs identified as hazardous or potentially hazardous by the National Institute for Occupational Safety and Health (NIOSH) and in accordance with the USP 800 guidelines.

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $34.48 to $48.27 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.