Client Service Representative

Client Service Representative

Animal Doctors of South Tampa is looking for a friendly, organized, and compassionate Client Service Representative (CSR) to join our team! We are a busy walk-in veterinary hospital serving the Tampa Bay area, providing wellness and vaccination care, urgent and critical care, dentistry, and a variety of surgeries.

As one of the first points of contact for our clients, you will play an important role in creating a positive experience for both pets and their families. If you enjoy working with people, love animals, and can stay calm and organized in a fast-paced environment, we'd love to hear from you!

Key Responsibilities:

• Welcome clients and their pets with a friendly, professional attitude
• Answer phones and respond to client questions and requests
• Gather accurate patient history and information and communicate appropriately with the medical team
• Schedule and coordinate appointments and follow-up care
• Provide clients with clear discharge and follow-up instructions
• Process payments, financing, and other transactions accurately
• Maintain accurate client and patient information in our practice management system
• Send appointment reminders, confirmations, and follow-up communications
• Make outbound calls to help reconnect with clients who are overdue for care
• Educate clients about preventive care, hospital services, and available resources
• Help maintain a clean, organized, and welcoming reception area
• Work closely with our veterinary team to keep patient flow moving efficiently
• Assist with other hospital and client-service needs throughout the day

Qualifications:

• Previous veterinary reception, veterinary customer service, healthcare reception, or similar experience required
• Able to work rotating Saturdays
• Excellent communication and customer service skills
• Comfortable working in a busy, fast-paced environment
• Strong organization and attention to detail
• Ability to multitask while maintaining a positive and professional attitude
• Comfortable learning and using computer systems and veterinary software
• Compassionate and comfortable communicating with clients who may be stressed or emotional
• A genuine love for animals and interest in veterinary medicine
• High school diploma or equivalent

Why Join Animal Doctors?

• Competitive pay based on experience
• Training and development opportunities to help you grow your skills and career
• Mentorship and career growth opportunities
• Performance bonus opportunities
• Mental health and employee support resources
• Supportive, collaborative team environment
• Benefits available through AmeriVet

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.