Medical Appointment Scheduler

Reno Orthopedic Center wants you to join the team as a Medical Appointment Scheduler! We are seeking an enthusiastic and dedicated team member to provide scheduling assistance and administrative support to patients at our Main location – 555 N. Arlington Ave. What would you do in this role? You will play a key role as the first point of contact for patients referred by other healthcare facilities, setting the tone for a positive and seamless experience. In this dynamic position, you’ll interact directly with patients, hospital departments, and physician offices to coordinate appointments and guide patients through the ROC systems with a compassionate, patient-centered approach. This role offers the opportunity to make a meaningful impact by helping patients navigate their care journey with confidence and ease. A Day in the Life Serve as the initial point of contact for patients being referred by other healthcare facilities; Interact with patients, various hospital departments and physician offices to effectively schedule and direct patients through the ROC systems in a patient focused manner; Schedule various types of office visits; Accurately enter patient demographic information in patients’ electronic medical records; Maintain effective and prompt communication with patients. Certifications/Education High School Diploma/GED; Experience Performing customer service duties; Using computer systems and applications, including entering data and typing. Preferred Qualifications Experience scheduling medical appointments; Experience performing administrative tasks such as scheduling, answering phone calls, and documenting conversations. Benefits Medical, dental, vision insurance Discounted orthopedic care at ROC Paid time off and holiday pay Extended sick leave 401(k) plan contributions with no match required EAP, disability and life insurance Health and fitness program Employee events Coffee shop onsite (main location) We prioritize work‑life balance by fostering a supportive, team‑oriented environment where workloads are managed realistically, schedules are respected, and personal well‑being is valued. #J-18808-Ljbffr