Technical Support Engineer - MPLS-TP

As a Customer Success Technical Support Engineer, you will provide level 2 technical support for Belden industrial solutions and products, focusing on Xtran MPLS products and other networking brands including Hirschmann, GarrettCom and Tofino. Knowledge of Power Transmission and Distribution and/or Transportation applications is a plus. You should be an effective communicator performing technical assistance remotely. Qualifications and Skills Bachelor of Engineering, or equivalent experience Strong networking background with experience and understanding of Ethernet communication, routing (OSPF), C37.94 and legacy protocols such as T1/E1, RS232/422/485 and others Deep understanding of the MPLS-TP architecture, including label switching principles, Label Switched Paths (LSPs) Knowledge of fault‑tolerant design and implementation of protection switching mechanisms Strong communication, interpersonal and analytical skills for troubleshooting telecommunications networks Ability to work under pressure, meet deadlines, work independently and share information with the team Proficiency in using Wireshark for data analysis and troubleshooting Writing and maintaining documentation and procedures for internal and external usage Programming/Scripting (Python) skills are a plus CCNA/CCNP qualification is a plus Responsibilities Work with customers to provide optimal support and experience Provide 2nd level support to company and customer networks Respond to escalated customer support issues Analyze customer issues and provide feedback and recommendations Recreate customer issues for root cause analysis and escalation to Level 3 as required Advise and propose network design & configuration for high availability and scalability Create knowledge base articles, how-to guides, application notes, and other proactive documentation Collaborate with internal team members to provide technical directions, best practices, application recommendations, and design assistance Travel as required (~30%) Compensation: Applicants can expect a base compensation range of $75,000 - $105,000. Benefits: Combined benefits include health/dental/vision, long‑term/short‑term disability, life insurance, HSA/FSA, matching retirement plans, paid vacation, parental leave, employee stock purchase plan, paid leave for volunteers, training opportunities, professional talent management, succession planning, corporate health well‑being initiatives, and a culture committed to diversity, equity, inclusion, and sustainability. #J-18808-Ljbffr Belden