Surgery/Special Unit Coordinator

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading‑edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Role Overview As a Surgery/Special Unit Coordinator, you play a vital role in ensuring the seamless operation of the unit by managing all scheduled and unscheduled procedures, admissions, and appointments. Your responsibilities support the clinical team by coordinating logistics, maintaining accurate records, and serving as a central communication point between patients, families, and healthcare providers. This role requires strong organizational skills, attention to detail, and the ability to prioritize in a fast‑paced environment. By keeping the unit running efficiently, you enable caregivers to focus on delivering the exceptional care that patients expect from Cleveland Clinic. Work Hours 8:30am—5:00pm Key Responsibilities Ensure accuracy of system‑wide master patient index through validation and capture of patient demographic data. Validate patient physician information and ensure accurate collection. Identify patients in need of financial counseling to ensure appropriate payment of services. Triage appointments based on diagnosis, patient preferences, and physician specialty. Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. Perform scheduling both intra‑and inter‑departmentally as requested by physician orders. Receive orders and process them as indicated by provider and schedules according to protocol. Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations. Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. Communicate with patients and their families to provide detailed instructions, directions, and resources available. Minimum Qualifications High School Diploma/GED. Two years of related experience in an area that provides broad knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience. Proficiency in Personal Computers (PC) and general knowledge of PC‑based systems and software. Preferred Qualifications In‑depth knowledge of medical terminology and/or CPT/ICD coding. Knowledge of Microsoft Word and Excel applications. Physical Requirements Requires frequent standing, walking and sitting for extended periods of time. Lifting and carrying up to 25 lbs. Requires manual dexterity to grasp and handle records and to operate a PC computer in the course of work and navigate throughout the hospital. Normal or corrected vision. Personal Protective Equipment Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). #J-18808-Ljbffr Cleveland Clinic