Restaurant Operations Scheduler

Restaurant Operations Scheduler

Job Overview

We are seeking an organized, detail-oriented, and team-focused Restaurant Operations Scheduler to oversee shift rosters, manage labor efficiency, and support our operational leadership team. In this role, you will be responsible for creating balanced weekly schedules for both Front-of-House (FOH) and Back-of-House (BOH) teams, tracking availability and time-off requests, and ensuring seamless coverage across all shifts, catering, and special events.

As a key steward of our business and culture, you will balance financial metrics to ensure the right people are in the right places at the right times to deliver operational excellence.

Key Responsibilities

• Schedule Creation: Build and publish timely weekly rosters using scheduling software, ensuring proper coverage across all areas.
• Financial Stewardship: Monitor labor budgets, align shift allocations with projected sales forecasts, and minimize variance.
• Administration: Process time-off requests, availability updates, shift swaps, and overtime approvals in accordance with restaurant policies.
• Ongoing Collaboration: Facilitate communication directly with Finance, Facilities, Training, and Quality Coordinators to fulfill area-specific needs.
• Real-Time Problem Solving: Partner with shift leaders to quickly resolve sudden call-outs, under-staffing issues, or unexpected volume spikes during peak operational hours.
• Team Communication: Act as the primary point of contact for team members and approach conversations with care and clarity.
• Culture & Standards Alignment: Embody our mission, vision, and core values, cultivating a culture of operational excellence, cleanliness, quality, and strong teamwork.

Organizational Structure

• Reports Directly To: Director of Financial Return 
• Collaborating Leadership Team: Finance Coordinator, Quality Coordinator, Training Coordinator, Facilities Coordinator, and Brand/Sales Growth Leadership
• Provides Scheduling Guidance To: FOH Leaders, BOH Leaders, and all FOH/BOH Team Members

Qualifications & Key Characteristics

• Technical Proficiency: Hands-on experience with restaurant scheduling software, timekeeping systems, and spreadsheets.
• Analytical & Systems-Oriented: Ability to read sales forecasts, calculate labor metrics, and adhere to structured operational processes.
• Ownership Mindset: Strong personal accountability, organizational skills, and commitment to the team’s overall success and development.
• Availability: Flexibility to check schedules or manage urgent shift adjustments during key operational periods when necessary.

Benefits: Available to Full-Time Team Members after initial waiting period.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.