Participant Services Pharmacist Supervisor

Direct, coach, and develop team members through regular 1:1 meetings. Complete performance reviews, coaching documentation, and corrective actions. Manage staffing, schedules, queue performance, and workload balancing. Review KPIs including Quality, AHT, Productivity, Attendance, and SLA. Identify training opportunities and partner with Learning & Development. Handle escalated member, provider, and client concerns. Monitor daily operational performance against SLA, productivity, quality, and schedule adherence goals. Ensure compliance with HIPAA, CMS, state board of pharmacy requirements, and internal policies. Use reporting to identify trends and recommend corrective actions. Partner with Workforce Management, Training, Operations, and Leadership. Support continuous improvement initiatives and standardization efforts. Maintain documentation and confidentiality standards. Participate in calibration sessions and business meetings. Requirements BS Pharmacy or PharmD. Active Arizona or Texas Pharmacist License in good standing (Required). Three or more years of relevant PBM, specialty pharmacy, participant services, or healthcare operations experience. Previous leadership or quality experience appropriate to the role. Core Competencies Demonstrates expertise in managing pharmacy operations, ensuring compliance with HIPAA and CMS regulations, and leading teams through performance management and coaching. Proven ability to analyze KPIs and implement continuous improvement initiatives in a healthcare setting. Highest-signal resume keywords Active Arizona Or Texas Pharmacist License Pharmacy Operations Management KPI Analysis And Reporting Team Leadership And Development Compliance With HIPAA And CMS ATS Optimization Keywords Hard Skills Performance Review Workload Balancing Quality Assurance SLA Monitoring Training Identification Corrective Action Implementation Documentation Maintenance Trend Analysis Operational Performance Management Healthcare Operations Experience Soft Skills Coaching Conflict Resolution Communication Collaboration Continuous Improvement Certifications & Qualifications BS Pharmacy PharmD Industry Keywords PBM Specialty Pharmacy Participant Services Healthcare Operations State Board Of Pharmacy Compliance #J-18808-Ljbffr Jobtailor