Solutions Architect

Under limited guidance, work at the business unit level developing the end-to-end solution architecture for significant initiatives in partnership with key business and IT stakeholders. Essential Functions Exposes current state architecture and identifies options for future state architecture. Works closely with business and IT stakeholders creating solutions that balance competing interests and concerns. Develops plans for and facilitates the migration from current to selected future state by providing technical leadership to multiple initiatives. Mentor those in less senior positions. Perform other duties as assigned. Job Specific With limited guidance, you will provide overall architecture/design for Salesforce implementations across multiple strategic initiatives within Sales Technology. Create prototypes and proofs of concept to aid in defining requirements. Map business requirements to Salesforce capabilities, determining when custom solutions are necessary. Lead or participate in the definition and prioritization/scoping of business and functional requirements and project sizing. Collaborate with cross-functional teams to determine the best implementation strategies for Salesforce solutions. Provide conceptual and technical guidance, defining and applying architectural patterns in collaboration with enterprise and solution architects. Develop strategic roadmaps that support the transition to a target future state aligned with business and technology priorities. Analyze complex problems or proposals and provide clear, actionable recommendations for the Salesforce ecosystem. Ensure solutions align with enterprise strategies, business objectives, standards, and methodologies. Identify and communicate both strategic and tactical solution options, influencing and negotiating with stakeholders at all levels. Present architecture concepts and recommendations to both technical and non technical executive audiences. Expose current state architecture and identify options for future state architecture. Minimum Education Bachelor's degree in computer science, engineering, information Systems, business and/or equivalent formal training or work experience. Minimum Experience Five (5) years equivalent work experience in information technology or engineering environment. A related advanced degree may offset the related experience requirement. Knowledge, Skills, and Abilities General knowledge of hardware, software, and network. Human relations. Communication. Salesforce Certified Administrator, Salesforce Certified Developer 1 and at least one other advanced Salesforce certification. 5 or more years of Salesforce Administration/Development experience including product/solution deployment experience. Salesforce certifications such as: Certified Technical Architect (CTA). Application Architect / System Architect. Experience with enterprise integration tools (Slack, MuleSoft, Boomi, etc.) Knowledge of cloud platforms (AWS, Azure, GCP). Experience leading Salesforce discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designs. Strong expertise in: Salesforce data model, security model, and sharing rules. Apex, LWC, SOQL/SOSL REST/SOAP APIs and integration patterns. Additional Details This is a hybrid position located in Memphis, TN. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week. Posting closes on: 6/8/2026 at 4:00 PM CST / 5:00 PM EST. Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact View email address on click.appcast.io. Applicants have rights under Federal Employment Laws: Know Your Rights Pay Transparency Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please learn more about the E-Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish) #J-18808-Ljbffr