Regional Operations Manager

Regional Clinical Operations Manager

Cherry Tree Dental Location: Within 100 miles of Wausau, WI (assigned region)

Join a growing dental organization focused on exceptional patient care. Cherry Tree Dental is seeking an experienced and dynamic Manager, Regional Clinical Operations to provide leadership, operational oversight, and team development across a designated group of dental practices. This role serves as a critical link between regional leadership and office-level teams, ensuring consistent execution of operational standards, financial performance, compliance requirements, and patient experience initiatives. If you are a strong people leader with multi-site management experience and a passion for building high-performing teams, we invite you to explore this exciting opportunity.

Position Summary

The Manager, Regional Clinical Operations provides both onsite and remote leadership to dental offices within an assigned region. This individual partners closely with office teams, dentists, and organizational leadership to drive operational excellence, support team development, optimize performance, and ensure a consistent, positive patient experience across all locations. This position directly supports office-based business and clinical team members throughout the assigned region and requires regular travel between offices.

Key Responsibilities

• Provide direct leadership and support to all offices within the assigned region.
• Conduct regular onsite visits to evaluate operations, coach teams, and ensure consistency with organizational standards.
• Serve as the primary escalation point for office-level operational issues.
• Maintain strong communication and accountability with office leadership in both onsite and remote environments.
• Ensure consistent implementation of company policies, procedures, and brand standards.

Team Leadership & Development

• Lead, coach, and develop business and clinical teams across multiple locations.
• Support training, performance management, and professional development initiatives.
• Conduct performance evaluations and provide ongoing coaching and feedback.
• Partner with Human Resources on recruitment, onboarding, employee relations, and performance management.
• Support succession planning and leadership development efforts.
• Collaborate with dentists to ensure appropriate staffing levels for hygienists and dental assistants.
• Oversee operational aspects of clinical team performance, including attendance, scheduling, workflow adherence, and team accountability.

Operational Excellence

• Ensure offices maintain efficient scheduling practices, patient flow, and front-office operations.
• Monitor schedule utilization and work with teams to maximize productivity and minimize downtime.
• Support management of unscheduled treatment plans and patient recall programs.
• Coordinate staffing coverage across offices to address vacations, illnesses, and other staffing needs.
• Identify operational inefficiencies and implement solutions to improve performance and patient care.

Financial & Performance Management

• Partner with the Director, Regional Clinical Operations to achieve key performance indicators including:
• Production
• Schedule utilization
• Collections
• Accounts receivable (A/R)
• New patient acquisition
• Case acceptance
• Analyze office-level financial performance and implement corrective action plans when needed.
• Monitor budget adherence, inventory management, and cost controls.
• Ensure timely and accurate completion of month-end reporting.

Patient Experience

• Promote a consistent, high-quality patient experience across all locations.
• Support office leadership in resolving patient concerns and service-related issues.
• Monitor patient satisfaction metrics and online reputation management efforts.
• Escalate significant patient concerns when necessary.

Compliance & Risk Management

• Ensure compliance with OSHA, HIPAA, and applicable state dental board regulations.
• Support office audits and corrective action initiatives.
• Identify and escalate compliance, legal, or risk concerns appropriately.

Communication & Regional Partnership

• Serve as a liaison between regional leadership and office teams.
• Communicate organizational priorities while providing feedback from the field.
• Partner with doctors, hygiene teams, and office leaders to align business operations with clinical goals.
• Participate in leadership meetings, regional huddles, and strategic initiatives.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent education and experience may be considered.
• 3-5 years of office management or multi-site leadership experience, preferably within healthcare, dental, medical, retail, or service-based organizations.
• Demonstrated ability to lead, coach, and develop high-performing teams.
• Strong communication, relationship-building, and problem-solving skills.
• Experience managing multiple locations and balancing competing priorities.
• Financial acumen with the ability to analyze production, collections, and accounts receivable reports.
• Experience working with practice management systems or the ability to quickly become proficient.
• Experience using performance reporting and analytics tools.
• Ability and willingness to travel regularly throughout the assigned region.

Preferred

• Experience leading both business and clinical teams across multiple locations.
• Prior experience in a Dental Service Organization (DSO), Management Services Organization (MSO), or group practice environment.
• Experience with dental practice management platforms such as Dentrix, Open Dental, or Eaglesoft.

Why Cherry Tree Dental?

At Cherry Tree Dental, we are committed to supporting our teams, our providers, and the communities we serve. As Manager, Regional Clinical Operations, you'll play a key role in shaping office performance, developing leaders, and ensuring exceptional patient care throughout your region.