Customer Service Associate - Printing Specialist

Job Description

Job Description

The UPS Store 3620 is seeking a friendly, detail-oriented Customer Service Associate – Printing Specialist to join our team. This role combines top-tier customer service with hands-on expertise in digital printing, finishing, and document services. You’ll be the go-to person for helping customers bring their print projects to life — from business cards to banners.

Key Responsibilities:

• Greet customers warmly and provide exceptional service throughout their visit
• Consult with customers on printing needs, offering solutions and recommendations
• Operate and maintain printing equipment (copiers, wide-format printers, laminators, etc.)
• Prepare print jobs including layout, formatting, cutting, binding, and finishing
• Ensure accuracy and quality control of all printed materials
• Process transactions using POS system and handle cash/card payments
• Assist with packing, shipping, and other store services as needed
• Maintain a clean, organized, and professional workspace
• Stay up to date on printing trends, products, and store promotions

Skills & Qualifications

• High school diploma or equivalent
• Prior experience in printing, graphic design, or customer service preferred
• Strong communication and interpersonal skills
• Comfortable using computers and basic design software - e.g., Adobe Applications (Illustrator, Acrobat, Photoshop...), Microsoft Office
• Ability to multitask and work efficiently under pressure
• Attention to detail and commitment to quality
• Must be able to lift up to 50 lbs and stand for extended periods
• We expect flexibility to work at least 30 hours a week including Saturdays and Sundays

We offer

• $12-14 USD depending on skills with a 90 day probation period
• On the job training
• Friendly, team oriented environment

We are a service company with multiple sources of revenue: Shipping, Packing, Printing, and other Business Services (Notary, Finger Printing, etc)

Company Description

We are a service company with multiple sources of revenue: Shipping, Packing, Printing, and other Business Services (Notary, Finger Printing, etc)