Help Desk Manager

Who we are: Cornerstone Capital Bancorp, Inc., headquartered in Houston, is aTexas-basedfinancial services company dedicated to helping families, businesses, and communities thrive. Throughitsprimary subsidiary, Cornerstone Capital Bank, the organizationoperatesa community and business banking franchise alongside a premier national home lending, servicing, and home insuranceplatform-basedfinancial services company dedicated to helping families, businesses, and communities thrive. Guided by a core Mission, Vision and Convictions statement,Cornerstoneoperates17full-servicebanking locations across major Texas markets andmore than 150mortgage offices nationwide. The companyhas servednearly700,000customersthrough its family of brands, including Cornerstone Home Lending, Roscoe Bank, Peoples Bank, Cornerstone Servicing, and Cornerstone Insurance. Supported by 1,600 team members,Cornerstoneis consistently recognized as a Fortune-certified Great Place to Work® and a Top Workplace. Formed through the combination of Cornerstone Home Lending and The Roscoe State Bank, Cornerstone brings more than a century of experience and is thehighest-capitalizednew bank in Texas history. Who we are lookingfor: The Compliance Help Desk Manager is responsible for overseeing the daily operation of the Compliance Helpdesk for Cornerstone Home Lending, a division of Cornerstone Capital Bank (the “Bank”), and its affiliates, to ensure that all inquiries are responded to clearly, promptly and accurately. Also acts as Subject Matter Expert for ComplianceAnalyzer. What you’ll do: Provides direction and expertise to team members, ensuring that they are provided with the tools to successfully execute their job responsibilities Develops skills of team members through a combination of goal setting, delegation, training, counseling and coaching/performance management Responsible for personnel actions such as hiring, terminations, promotions, performance reviews and disciplinary action Motivates team members to maintain Service Level Agreements (SLAs) Reallocates resources as needed, to maintain acceptable production levels Oversees the intake, triage, tracking, and resolution of compliance-related inquiries, requests, and issues submitted by the business line Reviews responses to Compliance Help Desk inquiries for accuracy and consistency. Monitors inquiries to ensure they are responded to within the prescribed SLA’s Serves as primary Subject Matter Expert for ComplianceAnalyzer Reviews ComplianceAnalyzer Reports and Data to ensure accuracy of fails. Reviews Release Notes from ComplianceAnalyzer to facilitate programming changes due to new regulations and/or features of the ComplianceAnalyzer interface Liasion with system teams regarding required compliance changes; confirming mapping requirement for Empower to ComplianceAnalyzer Document changes made with Empower and ComplianceAnalyzer for functionality and mapping, noting any inefficiencies and gaps within system(s) Researches inquiries from Managers to provide more details regarding regulatory and/or Investor issues. Assists in communication with Investor regarding regulatory issues prohibiting the purchase of loans Maintains training materials and “Frequently Used Responses” for Compliance Helpdesk Personnel to ensure accuracy and consistency of responses Participates in the development of instructional tools and training delivery to both Compliance Helpdesk team members and business line branch personnel, as requested Maintains proficiency with the loan origination system, ComplianceAnalyzer, Xcel, AllRegs, CFPB eRegs, and any additional resources available Reviews Changed Circumstances to ensure loans are in Compliance with fee re-disclosure regulations, when requested Reviews Outstanding Funding Conditions to determine solution to regulatory and disclosure issues Reviews regulatory requirements for Federal and State regulations to determine applicability of regulation and compliance within the Empower system Maintains and develops training materials regarding regulatory requirements for Production Teams Oversees scheduling of team members to ensure required coverage during Compliance HelpDesk hours of operation 7:00 am to 7:00 pm CT Reviews Program requirements to ensure compliance with regulations and company policy and to identify regulatory risk Attends Investor trainings to ensure compliance with regulations and company policy and identify regulatory risk Creates monthly & quarterly reports regarding Compliance HelpDesk activities Monitors regulatory documentation to ensure it is addressed accurately and in a timely fashion in accordance with regulatory requirements Analysis and communication of State and Federal Lending Laws What you’ll need to be successful: Success in this job relies on your time management skills, organization, and positive attitude. In addition, you’ll need the following qualifications: Bachelor’s degree. Additional qualifying work experience may be substituted for the degree requirements. Minimum Five (5) years’ experience in the mortgage industry in compliance, processing, closing, origination, or other operational related department Deep knowledge of federal regulations and state mortgage lending laws Previous supervisory experience a plus Ability to multitask and meet deadlines Strong attention to detail and organizational skills Strong communication skills; ability to clearly and concisely express ideas and convey complex information in both verbal and written communication Ability to analyze complex information Ability to set priorities to accomplish tasks with minimal supervision. Proficiency in Outlook, Excel, Word Prefer three years of experience with Empower What we offer: competitive salary Medical Dental Vision Accidental Death Long-Term Disability Short-Term Disability FSA HSA 401K Basic Life Voluntary Life Paid Parental Leave benefits performance-based bonus based on position and department #J-18808-Ljbffr