Clinical Assistant- Office Support Services- Full Time

Job Description

Join Our Team As a Clinical Assistant!
Position Details:

• Schedule: 40 hours a week

• Shift:8-5

• Days: Monday through Friday

• Covers departments in Big Flats, Owego, Southport, Waverly

• Pay: 17.40 - $25.66

• Up to a $5,000 sign on bonus

• Mileage reimbursement

Position Summary:
Performs duties of a clinical and clerical nature. Maintains records and applies knowledge and skills to run a full functioning office for one or more Providers in Clinic. Assists professional staff by performing routine duties in caring for patients.
Education, License, Certification:
High School Diploma or equivalent.
Experience:
Knowledge of medical terminology, ability to communicate and excellent customer service skills a must. Must be dependable, professional, flexible and able to multi‐task.
Essential Functions:

• Interviews patient to obtain medical history.
• Determines vital signs, (weight, temperature, blood pressure, etc) and documents in the patient’s medical record.
• Assists provider during exam and treatment.
• Directs patient to examination room and prepares patient for examination and treatment.
• Performs liaison duties between patients, Providers, hospital staff, etc.
• Process ancillary reports and all other patient results to the provider for review and assists with patient communication.
• Responsible for greeting patients and updating various pertinent information into the patient’s medical record.
• Routes patient after exam to proper area for visit completion.
• May be required to do phlebotomy.
• May perform high level disinfection, based on departmental equipment

Other Duties:

• Answers telephones and schedules patient appointments.
• Takes messages of a medical nature (requests for prescription refills, test results, etc).
• Performs other clerical functions as necessary.
• Exhibits good telephone etiquette.
• Quotes patient self‐pay balances at time of scheduling.
• Informs patients of their financial obligations.
• Directs patients to the patient representative for assistance with their account.
• Applies principles of disinfection/sterilization/disease transmission/universal precautions as per clinic and manufacturer guidelines.
• Assists in maintaining appropriate level of supplies.
• Attends and participates in Department meetings, along with contributing to department/office goals.
• Become familiar with ICD‐9 and CPT coding.
• Cleans, stocks, and prepares exam rooms.
• Coordinate patient appointments for X‐ray, CT scans, Physical Therapy, etc. as ordered by the providers.
• Assists with obtaining and processing referral and pre‐certification requirements.
• Maintains confidentiality, respect and consideration of patients and others.
• Applies Guthrie values (patient centeredness, teamwork, excellence) when performing daily tasks.
• Maintains equipment according to manufacturer guidelines and clinic policies and procedures.
• Performs and documents quality control on equipment as required.

Updated 8.20.25