Automotive Service Advisor

Responsibilities Schedule customer service appointments Greeting customers in a professional manner Accurate write‑up of customer concerns Convey expected costs and obtain approval for repairs Tracking the vehicle and communicating progress to the customer Maintaining excellent customer satisfaction Performing any additional task assigned by management Maintain accurate records of customer interactions, service history, and repairs performed Follow up with customers to ensure satisfaction and address any concerns Upsell additional services or accessories as appropriate Collaborate with the parts department to order necessary parts for repairs Qualifications Excellent communication skills Professional appearance Positive attitude Strong automotive knowledge or previous automotive-related experience Commitment to being a team player Requirements Previous experience in automotive service advising or related field preferred Strong knowledge of auto body repair, vehicle maintenance, and mechanical systems Excellent communication and interpersonal skills Ability to build rapport with customers and provide exceptional customer service Proficient in using computer software for service writing and estimates Detail‑oriented with strong organizational skills Valid driver's license #J-18808-Ljbffr Ontario Trillium Foundation