Resident Service Coordinator -- Residences at Pacific City Apartments

Job Description

Job Description

Join our team at UDR, Inc. as a Resident Service Coordinator!

We are looking for a customer-centric professional to support The Residences at Pacific City, our exclusive 516-home luxury apartment community in Huntington Beach, CA.

Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?

As a  Resident Service Coordinator , every day is an opportunity for you to deliver a first-class experience in turn improving customer happiness and resident retention.

Essential Functions:

• Collaborate with the community management team as needed and requested to resolve resident concerns and complaints.
• Welcome prospects, residents as well as vendors and answer inquiries which may include questions about the surrounding area, the property, the company, lease details, amenities, etc.
• Answer telephone and texts promptly and in a professional manner and direct inquiries to appropriate individual or take messages.
• Organize incoming packages systematically.
• Plan, promote and produce events and activities, such as charity donations, food drives and holiday celebrations aimed at increasing resident retention.
• Manage key policy and process by providing keys/fobs to residents or contractors and documenting in accordance with the “Key Policy”.
• Interacts with walk-in prospects by showing the property and answering questions about the community, lease terms, and local area.
• Provide resident keys/fobs and property orientation, explaining the community amenities and unit features. Creates and delivers new resident welcome packets, including move-in gift (if any).
• Explain the “Move-In Inventory” form to new resident and ensure that the form is returned.
• Communicate and verify compliance with mandatory renters’ insurance as per company policy (if applicable) after move in if needed.
• Schedule all the move-in appointments and ensure that on scheduled days off another associate is aware of and will coordinate any scheduled move-ins.
• Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
• Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.
• Complete market summary and comp reports as directed.
• Comply with all Company policies and procedures related to employment.
• Committed Living the UDR Values each day in every action taken when executing the essential functions of the job.
• Perform other duties as assigned or as necessary.

Experience, Knowledge and Skills:

• Customer service experience
• Multi-Family, Hospitality and/or Retail industry experience
• Minimum of one year of office experience is required.

Education:

• High School Diploma, or equivalent, is required.

Career Development and Advancement

We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals.  We believe our employees are the organization's most important asset.

Exceptional Benefits:
We offer a comprehensive benefits package designed to invest in your future and well-being:

• Financial Security: Company-matched 401(k) plan.
• Generous Time Off: Up to 10 vacation days, 6 sick days, 4 personal days, 2 floating holidays, plus company-observed paid holidays.
• Perks & Growth: housing discounts to live in our best-in-class communities, tuition reimbursement, and company-sponsored volunteer/community service days.
• Culture & Recognition: Fun company events and our annual President's Club, honoring associates for exceptional customer service and operational excellence.

Hourly Rate:

• $25.00/hour

About UDR, Inc.

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities.  Become a part of a company that is the industry leader of transformational change and operational innovation! 

UDR Inc. is an Equal Employment Opportunity Employer.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.