Guest Services Leader

$17.95 - $26.68 per hour

Pilot Flying J

Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.
Pay Rates Starting between: $17.95 - $26.68 / hour
Qualifications
Previous experience or working knowledge of retail operations
Incredible customer service skills & the ability to help maintain a customer focused culture
Must be proficient with a calculator, computer, and other equipment
Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
Must be able to work a flexible schedule of nights, days, weekends, and holidays
Background check is required
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply
Job Location
Google Maps requires functional cookies to be enabled

Apply

Vacancy posted 22 hours ago

Similar jobs that could be interesting for youBased on the Guest Services Leader in Chicopee, MA vacancy

Department Manager
...goals. They also help Crew get off to a good start at the restaurant and engage employees through motivation and recognition. Guest Services Department Managers are dedicated to ensuring Crew and Managers deliver a memorable customer experience, that sales promotions...
Suggested
Start working today
Local area
Flexible hours
McDonald's
Chicopee, MA
1 day ago
Service Leader
Chipotle - 241 Memorial Avenue - Responsibilities: Maintaining a positive customer experience by ensuring safe and quality food is prepared and served; Developing and cross training all front of house Crew; Assisting with Crew performance reviews; Assisting with miscellaneous...
Suggested
Work at office
Chipotle
West Springfield, MA
3 days ago
Service Leader
Chipotle - 530 Memorial Drive - Responsibilities: Make sure great tasting, high quality food is served; Help to resolve food quality issues; Support food safety practices including hand washing, glove changes, and time/temperature monitoring; Help resolve customer incidents...
Suggested
Shift work
Chipotle
Chicopee, MA
3 days ago
Service Leader
...and organized with properly functioning equipment; Train and develop front-of-house crew; monitor breaks and shift changes; Assist with office administration duties and cash handling policies; Support crew performance reviews and development of future Service Leaders...
Suggested
Work at office
Shift work
Chipotle
Holyoke, MA
2 days ago
Service Leader
Chipotle - 1655 Boston Road - Responsibilities: Maintaining a positive customer experience by ensuring safe and quality food is prepared and served; Maintaining a clean, organized line with properly functioning line equipment; Developing and cross training all front of...
Suggested
Work at office
Shift work
Chipotle
Springfield, MA
23 hours ago
Sales and Service Leader - Full Time
$24 - $27.5 per hour
...LE POSTE VOTRE PROFIL Sales and Service Leader - Full Time Publiée le 29.05.2026 Sephora Retail Référence : 288761 Ajouter aux favoris Ouvrir Partager Localisation : Holyoke, United States Type de contrat : Permanent Job Exp...
Hourly pay
Permanent employment
Full time
Part time
Flexible hours
Shift work
Night shift
Weekend work
LVMH
Holyoke, MA
4 days ago
Service Leader
Chipotle - 301 King Street - Responsibilities: Maintain a positive customer experience by ensuring safe and quality food is prepared and served; Keep the restaurant line clean, organized, and properly functioning; Train and develop front-of-house crew, including cross-...
Work at office
Shift work
Chipotle
Northampton, MA
2 days ago
Service Leader
Chipotle - 7 Hazard Avenue - Responsibilities: Maintain positive customer experience by ensuring safe and quality food is prepared and served; Resolve food quality issues and customer incidents; Support food safety and monitor time/temperature; Develop and cross-train ...
Work at office
Chipotle
Enfield, CT
22 hours ago
Service Leader
...high quality food is served; Help resolve food quality issues and ensure food safety on the line; Assist with crew scheduling, breaks, and line changes; Develop and cross-train front-of-house Crew; Assist with crew performance reviews and develop future Service Leaders...
Chipotle
East Longmeadow, MA
3 days ago
Service Coordinator
...Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and...
Full time
MTM
West Springfield, MA
1 day ago
Service Coordinator
...the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. Your Role Service Scheduling – Receive incoming calls for service of compressed air equipment and installation of prime equipment, and schedule service...
Contract work
Work at office
Remote work
Flexible hours
Atlas Copco Group
West Springfield, MA
12 days ago
Club Manager
$100k
...Eligibility requirements vary by position.The Club Manager is the leader of a BJ's club. Responsible for leading the operations and... ...priorities, providing market-leading value on merchandise and services, excellent member experience, managing Team Members and developing...
Weekly pay
Local area
Home office
Flexible hours
Shift work
BJ's Wholesale Club
Springfield, MA
2 days ago
Front Desk Supervisor/Customer Service - Hilton $16-$35/hr
$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...
Hourly pay
Full time
Shift work
Night shift
Afternoon shift
Hilton
Chicopee, MA
4 days ago
Restaurant Managers
...The Restaurant Manager is the executive leader of the restaurant focused on profitability, guest, people and operations.The Restaurant Manager has overall responsibility... ...restaurant. Drives sales through proactive guest service, people development & operations management. Guest...
Hourly pay
Local area
Shift work
Weekend work
Afternoon shift
The Root Restaurant & Bar
Springfield, MA
7 days ago
Client Service Leader - Water/Wastewater
$195k - $220k
...is expanding its Infrastructure Practice and seeking a senior leader to build and grow our infrastructure (water, wastewater, stormwater... ...& Leadership Lead the growth of Apex's infrastructure services within your designated local market. Develop and execute a strategic...
Temporary work
Work at office
Local area
Remote work
Relocation
Relocation package
Apex Companies
Springfield, MA
29 days ago
Bilingual Retail Service Leader
O'Reilly Auto Parts in Enfield is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers. This role involves managing customer service and store operations while providing leadership to team members. Ideal candidates will possess strong...
O'Reilly Auto Parts
Enfield, CT
1 day ago
Guest Service Supervisor - Seasonal Flex
$17.66 - $20.87 per hour
...Job Summary Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we’ve believed in taking...
Seasonal work
Local area
Flexible hours
Shift work
Night shift
Dormont Manufacturing Company
Holyoke, MA
4 days ago
Restaurant Director of Operations - Quick Service - Springfield, MA
$90k - $100k
...Job Description Job Description Are you a hardworking, service-minded leader with a real passion for the hospitality industry? Are you... ...ratio of return customers through great service Oversee guest services and resolve issues Coach and develop restaurant...
HHB Restaurant Recruiting
Chicopee, MA
3 days ago
Operations Service Manager
$23.75 - $31.65 per hour
...Position Overview Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment... ...this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in...
Hourly pay
Full time
Work at office
Remote work
Flexible hours
Night shift
Early shift
Burlington Stores
Springfield, MA
3 days ago
Field Operations Manager
$77.9k - $117k
...Field Operations Manager, you will develop and lead a team of Service Specialists who provide pest detection, elimination, and prevention... ..., assessing, and developing associates to become the next leaders at Ecolab while emphasizing on customer retention, growing existing...
Hourly pay
Minimum wage
Contract work
Local area
Shift work
Night shift
Day shift
Ecolab
Springfield, MA
22 hours ago
Service Operations Coordinator
...Aston Carter in East Longmeadow, MA is seeking a Service Administrator to support the service department with daily operations, labor tracking, warranty processing, and customer records. This on-site role handles work orders, invoicing, and file management. You will communicate...
Contract work
Aston Carter
East Longmeadow, MA
2 days ago
Assistant Department Manager
$22.25 - $28.05 per hour
...Exceed our customers' evolving expectations by preparing and ensuring the freshest quality product while providing World Class customer service and a pleasant and rewarding shopping experience. Our assistant department sales manager is responsible for assisting in achieving...
Hourly pay
Flexible hours
Big Y
West Springfield, MA
2 days ago
Operations Supervisor
$17 - $26 per hour
...at a time. Position Summary An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving... ...loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads...
Full time
Seasonal work
Local area
Flexible hours
Shift work
Night shift
Weekend work
Day shift
Early shift
Hispanic Alliance for Career Enhancement
West Springfield, MA
4 days ago
Department Manager (Stores)
Department Manager (Stores) WEST SPRINGFIELD, MA (503 MEMORIAL AVENUE) POSITION SUMMARY: The Department Manager is responsible for providing an exceptional customer experience by preparing and ensuring the freshest quality product. Deli Sales Managers achieve ...
Flexible hours
Big Y
Springfield, MA
1 day ago
Operations Manager
...Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing...
Weekly pay
Full time
Temporary work
Apprenticeship
Work at office
Local area
Immediate start
Flexible hours
Night shift
Impact Fire Services
Holyoke, MA
1 day ago
Operations Manager
$91.8k - $153.1k
Operations Manager Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum...
Hourly pay
Work experience placement
Solenis
Chicopee, MA
1 day ago
Membership Director
$50k - $80k
...plan within budget Ensuring the integrity of the Center and the guest experience from community/corporate outreach with prospecting,... ...Facilitating successful orientation and ongoing customer service to engage new and current members in programs and services offered...
Full time
Part time
Work at office
Immediate start
Flexible hours
Weekend work
Afternoon shift
Healthtrax
East Longmeadow, MA
4 days ago
Operations Manager
About Framebridge Framebridge has reimagined the custom framing experience to deliver beautiful, convenient custom framing for a modern lifestyle. We’ve eliminated the hassle and expense of traditional framing with our digitally-native online experience, convenient retail...
Full time
Monday to Friday
Shift work
Day shift
Kaplan International
Holyoke, MA
1 day ago
Operations Manager
$100k - $135k
...overseeing all production related activities and personnel for the Viant, Chicopee site across all shifts 24/7 as well as other site leader roles as assigned. The Operations Manager is a member of the Plant Leadership Team (PLT) and will have 4 Supervisor direct reports...
All shifts
Viant, Inc.
Chicopee, MA
3 days ago
Operations Manager
$100k - $120k
...place and the process to achieve financial results is managed on a daily and weekly basis, in collaboration with the site Finance leader. Coordinate with Finance on monthly forecasts and yearly budgeting. Conduct performance appraisals and provide coaching and guidance...
Valence
Chicopee, MA
23 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Guest Services Leader. Be the first to apply!